Detail-oriented professional with expertise in customer relationship management and salon operations. Proven ability to enhance client satisfaction through effective communication and problem-solving.
Overview
22
22
years of professional experience
Work History
Mail Carrier
Chad Cowan
Fort Pierre, South Dakota
09.2025 - Current
Delivered mail and packages to residential and business addresses, ensuring timely receipt.
Sorted incoming mail by address and type, facilitating accurate and prompt distribution.
Business Owner
His and Her Salon
Philip, South Dakota
12.2003 - 06.2025
Managed daily operations of salon, ensuring efficient workflow and high-quality service.
Handled client consultations to assess needs and recommend services.
Implemented appointment scheduling system to optimize client bookings.
Created a customer service policy to ensure customers were satisfied with products or services.
Oversaw inventory management, including ordering and stocking supplies.
Managed inventory levels to meet customer demand while minimizing costs.
Determined pricing for products or services based on costs and competition.
Reconciled daily sales, prepared bank deposits and assessed financial transaction reports.
Ensured compliance with all local laws and regulations related to the business operations.