Alisha Vance
Cape Coral,FL
Summary
Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Mail Carrier
United States Post Office
Naples, FL
07.2016 - Current
- Scanned labels on letters or parcels to confirm receipt.
- Furnished customers with postal information and provided change of address information and other related postal forms.
- Sold stamps and money orders to mail customers along daily route.
- Organized parcels into appropriate size containers for transport.
- Updated daily delivery logs to record number of deliveries made.
- Handled undeliverable mail in accordance with established procedures.
- Operated a vehicle in accordance with safety regulations.
- Inspected delivery vehicle prior to shift, immediately reporting problems and safety hazards to supervisors.
- Provided friendly customer service at all times while delivering mail.
- Ensured compliance with federal laws related to privacy protection.
- Reported any damaged or missing mail items to supervisor immediately.
- Sorted mail to be delivered according to route and customer address.
- Cleaned and checked over vehicle after completion of daily deliveries.
- Assisted customers by lifting heavy packages and placing parcels by front door or garage.
- Checked incoming mail for proper postage and correct names and addresses.
- Informed customers of package arrival or delays when necessary.
- Sorted mail for delivery, arranging mail in delivery sequence.
- Obtained receipts for registered and certain insured mail.
- Collected signatures from recipients of registered mail items.
- Delivered packages and letters to residential customers.
- Used road maps or GPS to verify routes and designated addresses.
- Collected outgoing mail from homes and businesses to deliver to post office for processing.
- Obtained signed receipts for registered, certified and insured mail, collecting associated charges and completing necessary paperwork.
- Scanned packages for delivery tracking.
- Delivered mail to residents and business within assigned area.
- Recorded address changes to redirect mail for residences or businesses.
- Routed all classes of mail in sequence of delivery along established route.
- Kept up-to-date knowledge of postal rates, regulations, and procedures.
- Observed road rules, weather and road conditions and other factors to maintain safe driving record.
- Recorded addresses, weights, and other information on outgoing mail.
- Responded to customer inquiries regarding postal services and products.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Maintained updated knowledge through continuing education and advanced training.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Completed day-to-day duties accurately and efficiently.
- Understood and followed oral and written directions.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Leveraged [USPS scanner system] skills to input and compile data gathered from various sources.
Education
Associate of Science - Criminal Justice
Edison State Community College
Fort Myers, FL08-2006
Associate of Science - Administrative Assistance And Secretarial Science
Florida Technical College
Fort Myers, FL08-2003
High School Diploma -
Mariner High School
Cape Coral, FL06-2001
Skills
- Mail Sorting
- Route Management
- Hand-Eye Coordination
- Geographical Knowledge
- Mail Distribution
- Load Management
- Crisis Intervention
- Security and Sanitation Checks
- Inmate Observation
- Defensive Techniques
- Facility Monitoring
- Security Procedures
- Crisis Management
- Inmate Supervision
- Report Preparation
- Record Maintenance
- Inmate Escorting
- Surveillance
- Key Control
- De-Escalation Techniques
- Emergency Response
- Restraint Techniques
- Behavior Modification
- Activity Supervision
- Records Maintenance
- Public Safety
- Incident Reporting
- CCTV Monitoring
- File Maintenance
- Non-Violent Intervention
- Cell Inspections
- Legal Code Knowledge
- First Aid Certification
- Courtroom Practices Familiarity
- Inbound and Outbound Calling
- Call Management
- Paperwork Processing
- Data Collection
- Data Entry
- Information Security
- Appointment Scheduling
- Complaint Resolution
- Account Updating
- Scheduling
- Report Generation
- Product Knowledge
- Order Fulfillment
- Computer Proficiency
- 10-Key
- Retail Sales Customer Service
- Customer Service
- Administrative Support
- Client Relations
- Order Processing
- Warranty Service
- Technical Support
- Delivery Scheduling
- Active Listening
- Conflict Mediation
- Proofreading
- Typing 30 WPM
- Microsoft Excel
- Grammar
- Product Sales
- Customer Relations
- Prioritization
- Microsoft Office Suite
- High-Energy Attitude
- Staff Training
- Critical Thinking
Affiliations
- Reading and journaling
- Parenting
- volunteering
Certification
- FTO Trainer certification 2009-2016
- CPR Trainer certification 2009-2016
- Valid Florida Driver License Class E (Safe Driver)
Languages
English
Professional
References
References available upon request.
Timeline
Mail Carrier
United States Post Office
07.2016 - Current
Associate of Science - Criminal Justice
Edison State Community College
Associate of Science - Administrative Assistance And Secretarial Science
Florida Technical College
High School Diploma -
Mariner High School