Sheila Stagg

Handled and distributed confidential mail and sensitive records while maintaining strict compliance with privacy regulations, security protocols to ensure accurate and secure document processing

Handled and distributed confidential mail and sensitive records while maintaining strict compliance with privacy regulations, security protocols to ensure accurate and secure document processing

• Provided exceptional customer service by assisting guests with reservations, cabin and RV site accommodations, and information regarding campground amenities, events, and recreational activities.
• Managed guest check-ins and check-outs while ensuring an efficient and welcoming experience.
• Addressed guest questions and resolved concerns promptly and professionally, fostering positive guest experiences and maintaining high standards of customer satisfaction.

• Managed all aspects of office administration, including employee records, payroll processing, tax documentation, onboarding, and personnel file maintenance while ensuring compliance with company policies and regulatory requirements.
• Administered payroll and coordinated the timely payment and reporting of monthly payroll taxes and other business tax obligations.
• Directed full-cycle accounts payable and accounts receivable functions, maintaining accurate financial records and ensuring timely processing of invoices and payments.
• Prepared and distributed bid packages to contractors, coordinated project communications, and tracked submissions to support contract administration.
• Scheduled and coordinated daily work assignments, efficiently allocating personnel and resources to multiple job sites to meet project deadlines.
• Secured and managed required permits and regulatory approvals for contracted projects, ensuring compliance with local, state, and industry requirements.

• Served as Office Administrator for Dakota Plumbing Services, overseeing contracts and subcontract agreements, billing, payroll administration, permit acquisition, and company licensing compliance.
• Managed administrative operations while providing exceptional customer service and ensuring accurate financial and operational records.

• Opened and closed retail operations, ensuring the store, fuel services, and lottery terminals were fully operational and prepared for daily business.
• Processed customer transactions accurately using point-of-sale (POS) systems, including cash, credit, checks, fuel purchases, grocery sales, and lottery products.
• Assisted customers with lottery services, including ticket sales, scratch-off games, and number selections, while maintaining compliance with state regulations.
• Reconciled daily cash drawers and balanced cash, check, and credit card transactions, ensuring accurate accounting and proper financial documentation.
• Delivered exceptional customer service by responding to inquiries, resolving concerns, and providing a positive shopping experience in a fast-paced retail environment.
• Maintained store cleanliness, stocked merchandise, monitored inventory levels, and ensured compliance with company policies and operational standards.

• Provided comprehensive administrative support to five contract and subcontract managers, coordinating schedules, travel arrangements, and meetings to ensure efficient daily operations.
• Prepared, reviewed, and routed contracts and subcontract agreements for approval, maintaining accurate documentation and ensuring timely processing.
• Managed calendars, coordinated communications, and tracked contract-related activities to support project deadlines and organizational objectives.