Ashlee Vechiola
Phoenix,AZ
Summary
Seeking a challenging career at a successful and progressive company that will utilize one leadership skills that will assist the company in reaching their goals that will also enhance one future career aspirations.
Overview
8
8
years of professional experience
Work History
Corporate Customer Care Specialist
Ashlee Furniture Regional Office
03.2013 - 08.2013
- Resolve customer complaints or issues over the phone
- enforce corporate policies regarding customer purchases / returns
- Schedule deliveries for new accounts and technical service for items that need repair
- Ordering of parts for technicians to complete repairs
- Completion and filing of paperwork assigned by management
produced
- Understanding distribution to stores and companies
- Order selector, manage a team 12 in seeing proper distribution of product is
- completed and shipped to stores/companies
P2 Baker, Mgt Leader
Quik Trip Kitchen
01.2010 - 05.2011
- Leader in running a production line, making the correct product to set standards.
- Mixing and baking set recipes
- Knowledge in forklifts, Hobart’s, producing product to be used, baking ovens, and shedder.
- Management decisions
- Ability to follow recipes & make changes to recipes to have final product produced
- Understanding distribution to stores and companies
- Order selector, manage a team 12 in seeing proper distribution of product is completed and shipped to stores/companies
Consumer Phone Banker
Wells Fargo Phoenix Phone Bank
08.2011 - 12.2011
- Resolve customer concerns over the phone
- Offer products that meet customers’ ongoing financial needs
- Care deeply about providing exceptional customer service
- Receive frequent recognition and rewards for exceeding their sales goals
- Enjoy making a positive first impression to all customers
- Think critically, solve problems, and develop customer relationships
Cashier, Customer Assistance
Dick’ Sporting Goods
09.2008 - 12.2009
- Cash Handling
- Daily balancing of cash drawer
- Dock loading and unloading
- Built relationships with customers to encourage repeat business.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
CSR/New Account Representative
Community Bank
07.2007 - 07.2008
- Teller
- New Accounts Representative
- Telephone Banking
- Reconciliation Schedules
- Daily recaps f/multiple branches
- Miscellaneous Branch Accounting
Receptionist
Liberty Buick
03.2005 - 06.2007
- Meet and Greet Customers in the Main Dealership Showroom
- Answer phones (Intertel Phone System, direct phone calls for a salary workforce of 200)
- Miscellaneous filing (Daily Sales Transactions)
- Accounting Assistance
- Accounts Receivable/Accounts Payable Assistance
- Trades and Warrantees
- Wholesale Trades
Education
Associate of Science - Associates Degree in Communications
University of Phoenix On-line
06.2012
High School Diploma -
Westview High School
Avondale, Arizona06.2002
Skills
- Possess the ability to effectively interact with both external and internal customers to the highest of expectations
- Well versed in Team Management, decision making, and
- Reception/customer service skills in putting forth a company’s “best first impression” to the customer base
- Ability to lead a team in an effort to have product made , complete and distributed to companies & stores
- Strong ability to multi task; work under pressure
- Quality in writing and communication skills
- Advance knowledge & proficiency in Microsoft word, Excel, Word Access ; Outlook
- Type 50 wpm
- Knowledgeable on how to generate revenue with companies
- Fluent in English, “semi-fluent in Spanish”
Timeline
Corporate Customer Care Specialist
Ashlee Furniture Regional Office
03.2013 - 08.2013
Consumer Phone Banker
Wells Fargo Phoenix Phone Bank
08.2011 - 12.2011
P2 Baker, Mgt Leader
Quik Trip Kitchen
01.2010 - 05.2011
Cashier, Customer Assistance
Dick’ Sporting Goods
09.2008 - 12.2009
CSR/New Account Representative
Community Bank
07.2007 - 07.2008
Receptionist
Liberty Buick
03.2005 - 06.2007
Associate of Science - Associates Degree in Communications
University of Phoenix On-line
High School Diploma -
Westview High School