Ashlee White
Long Beach
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
11
11
years of professional experience
Work History
Sales Representative
Nordstrom
CERRITOS, CA
03.2021 - 01.2024
- Developed and maintained relationships with existing clients to ensure customer satisfaction.
- Generated new sales leads through cold calling and networking activities.
- Organized client visits, presentations, product demonstrations and trade shows.
- Analyzed customer feedback to improve products and services.
- Provided technical support for customers using the company's products or services.
- Maintained accurate records of all sales and prospecting activities.
- Identified opportunities for cross-selling additional products and services.
- Performed regular follow-ups with prospects to close deals in a timely manner.
Cosmetic Counter Manager
Nordstrom
, CA
03.2015 - 03.2020
- Organized promotional events to increase sales volume.
- Trained and supervised counter personnel in customer service techniques.
- Monitored stock levels to ensure sufficient supply of products.
- Maintained inventory records and placed orders for new merchandise as needed.
- Conducted daily meetings with staff members to review goals and objectives.
- Resolved customer complaints in a professional manner.
- Ensured compliance with company policies and procedures at the counter level.
- Performed administrative tasks such as scheduling appointments, record keeping and filing reports.
- Analyzed sales data.
- Provided guidance on makeup techniques during special events such as weddings or proms.
- Created weekly schedules for counter
- Reviewed sales reports, daily metrics and observational selling techniques.
3rd Keyholder
Nordstrom
, CA
10.2012 - 03.2015
- Assisted in maintaining store security and safety.
- Provided customer service to ensure satisfaction with purchases, returns, exchanges, and other inquiries.
- Trained new associates on company policies.
- Ensured all merchandise was accurately priced and displayed according to company standards.
- Performed daily opening and closing duties as assigned by Store Manager.
- Developed strategies for increasing sales performance within assigned area.
- Promoted a positive work environment through effective communication with team members.
Education
Some College (No Degree) - ESTHETICIAN LICENSE
Cerritos College
Norwalk, CASkills
- Customer Service Excellence
- Inventory Monitoring
- Staff Management
- Customer Complaint Resolution
- Problem-Solving
- Scheduling Knowledge
- Standard Operating Procedures
- Cash Register Systems
- Sales Growth
- Sales Analysis
- Business Planning
Timeline
Sales Representative
Nordstrom
03.2021 - 01.2024
Cosmetic Counter Manager
Nordstrom
03.2015 - 03.2020
3rd Keyholder
Nordstrom
10.2012 - 03.2015
Some College (No Degree) - ESTHETICIAN LICENSE
Cerritos College