ASHLEI CARLSON
Flemington
Summary
Dynamic hospitality professional with a strong track record in bartending and team leadership within high-volume settings. Successfully trained over 12 staff members, developed innovative drink features, and achieved the highest bartender rating in a secret shopper program. Dedicated to creating exceptional guest experiences and improving operational efficiency.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Lead Bartender & Trainer
Arthur's Tavern Steakhouse
Morris Plains
04.2019 - Current
- Serve as one of the restaurant's lead bartenders in a high-volume steakhouse and full-service bar environment.
- Train and mentor bartenders, hosts, and front-of-house staff, successfully onboarding more than 12 team members.
- Created bartender training guides, drink recipes, and operational procedures to improve consistency and efficiency.
- Develop monthly specialty cocktails and seasonal drink features.
- Assist with liquor ordering, inventory counts, and management-level POS functions.
- Trusted by management to oversee operations and resolve guest concerns when leadership is unavailable.
- Earned the highest bartender rating during a six-month secret shopper program and consistently received positive guest feedback.
Virtual Assistant
Sayers & Co. and Virtual Collab Hub
Remote
01.2021 - 01.2025
- Managed email marketing campaigns, social media content, and Pinterest marketing initiatives.
- Created product mockups and maintained Shopify product listings.
- Assisted with content creation, brand visibility, and customer engagement efforts.
Crew Member
McDonald's
01.2012 - 01.2018
- Provided customer service in fast-paced environment, ensuring quality and accuracy while fostering teamwork.
Education
Bachelor of Arts - Theater Arts
Fairleigh Dickinson University
Florham Park, NJ05-2018
Skills
- Bartending expertise
- Cocktail creation
- Food safety practices
- Menu knowledge
- Stock control
- Selling techniques
- Customer service excellence
- Team leadership
- Engagement strategies
- Effective communication
- Problem solving
- Collaborative team player
- Engaging personality
Certification
- ServSafe Certified
- Bartending School Certificate of Completion (Eastcoast School of Bartending)
- CPR & First Aid Certified
Timeline
Virtual Assistant
Sayers & Co. and Virtual Collab Hub
01.2021 - 01.2025
Lead Bartender & Trainer
Arthur's Tavern Steakhouse
04.2019 - Current
Crew Member
McDonald's
01.2012 - 01.2018
Bachelor of Arts - Theater Arts
Fairleigh Dickinson University