Ashlei Edwards

- Process purchase orders for residential construction materials and project needs

- Coordinate with vendors, operations teams, and internal departments to ensure material availability and timely delivery

- Track acknowledgements, lead times, and order status to support project schedules

- Maintain purchasing records and project documentation for multiple builder accounts

- Assist with blueprints review, material verification, and estimation support activities

- Resolve material shortages, order discrepancies, and vendor-related issues

- Schedule and coordinate residential window and door installations with field crews and customers

- Manage service and warranty requests, coordinating inspections, repairs, and follow-up work as needed

- Communicate with homeowners, builders, installer, and internal departments regarding scheduling, project updates, and issue resolution

- Monitor installer availability, project readiness, and material status to support efficient project execution

- Track installation progress and assist in resolving field issues, service concerns, and scheduling conflicts

- Maintained project records, work orders, warranty documentation, and installation files

- Support daily operations in a fast-paced construction environment

- Assisted customers, builders, and contractors with product inquires and order support

- Prepared quotes and provided pricing information for residential construction materials

- Coordinated with purchasing, operations, and installation teams to ensure order accuracy and customer satisfaction

- Reviewed plans, specifications, and customer requirements to support product selection

- Processed orders and maintained accurate customer and project information

- Built relationships with customers through timely communication and problem resolution

- Assisted in various construction repairs and production processes

- Utilized knowledge of tools, equipment, materials, and resources in construction maintenance and repair

- Gained familiarity with standard trade regulations and safety protocols

- Supported installation tasks for floors, walls, framing, stairways, doorways, roofs, sheetrock, and partitions

- Operated and maintained carpentry tools and equipment for diverse projects

- Contributed to daily and weekly maintenance assignments as instructed

- Implemented safety management practices for work areas and power tool usage

- Reviewed blueprints and construction layouts for project execution

- Engaged in workshops focusing on employability and professionalism

- Handled over 80 customer interactions daily

- Reduced instances of fraud by 50%

- Maintained efficiency while managing calls to achieve quality and handle time targets

- Processed sensitive information in compliance with company policies and procedures

- Calmly addressed and de-escalated issues while providing necessary troubleshooting