Ashlei King
Houston
Summary
Results-driven Customer Service Supervisor with expertise in team development and problem-solving. Proven ability to manage escalations and optimize performance through effective coaching and call monitoring.
Overview
7
7
years of professional experience
Work History
Customer Service Supervisor
Sam's Club
2025.11 - Current
- Supervised customer service team, ensuring high-quality support and satisfaction standards.
- Managed scheduling and workflow assignments, optimizing staff coverage during peak hours.
- Coached employees through day-to-day work and complex problems.
- Conducted regular quality assurance checks on team interactions with customers, ensuring adherence to company standards.
- Monitored call center data to assess trends, proactively implementing solutions for identified issues.
Customer Service Representative
Chewy.com
2024.02 - 2025.08
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
Customer Service Representative
Aetna
2022.03 - 2023.05
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Utilized CRM software to track customer interactions and ensure timely follow-up on issues.
- Collaborated with cross-functional teams to improve service delivery processes and enhance customer satisfaction.
- Provided training and support to new team members, fostering a collaborative work environment.
Customer Service Manager
Walmart
2019.02 - 2021.06
- Led customer service team to enhance satisfaction through effective communication and problem resolution.
- Developed and implemented training programs for new associates, improving service quality and efficiency.
- Analyzed customer feedback to identify trends and recommend improvements in service delivery processes.
- Managed scheduling and workload distribution to optimize team performance during peak hours.
Education
High School Diploma -
Westbury High School
Houston, TX2018-06
Skills
- Problem-solving
- Time management
- Customer service
- Multitasking and organization
- Team development
- Handling escalations
- Call monitoring
- Data Entry
Timeline
Customer Service Supervisor
Sam's Club
2025.11 - Current
Customer Service Representative
Chewy.com
2024.02 - 2025.08
Customer Service Representative
Aetna
2022.03 - 2023.05
Customer Service Manager
Walmart
2019.02 - 2021.06
High School Diploma -
Westbury High School