Ta'Kierra Gibbs
Atlanta,GA
Summary
Knowledgeable and dedicated customer service professional. Solid team player with outgoing, positive demeanor and proven skills. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
8
8
years of professional experience
Work History
Customer Service Supervisor
USBankLocations
Atlanta , GA
02.2023 - Current
- Supervised and trained customer service staff to ensure excellent customer service delivery.
- Provided guidance and support to Front Line customer service representatives.
- Problem Solving
- Conflict Management
- Communication Skills
- Critical Thinking
- Time Management
Customer Service Representative
USBankLocations
Atlanta, GA
10.2022 - 02.2023
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Answered customer inquiries and resolved customer issues in a timely manner.
- Assisted customers with deposits, withdrawals, transfers, and other banking transactions.
- Explained banking procedures and regulations to customers accurately.
Correctional Officer
GEO
Milledgeville, Georgia
02.2016 - 05.2022
- Booked new inmates into facility and processed inmates for release.
- Observed and supervised inmates throughout visits, meal time, recreation, phone calls and showers.
- Tracked inmates through head counts, visitor logs and scheduled activities.
- Led intake and processing of inmates by handling paperwork, searches, interviews and fingerprinting.
- Conducted routine and emergency head counts.
- Escorted inmates to and from cells, court, hospitals and medical appointments.
Education
Bachelor of Science - Social Sciences
Troy University
Troy, AL07.2018
Associate of Science - Business Administration And Management
Central Georgia Technical College
Macon, GA2014
Master of Science - Computer And Information Sciences
Troy University
Troy, ALSkills
- Public Safety
- Inmate Transport
- Contraband Searching
- Control Room Maintenance
- Upbeat and Positive Personality
- Efficient and Detail-Oriented
- Courteous with Strong Service Mindset
- Building Customer Trust and Loyalty
- Creative Problem Solving
- Patient and Empathetic
- Time Management
- Problem-Solving
- Complaint Resolution
- Handling Escalations
- Team Building and Leadership
- Policy Enforcement
- Call Center Operations
References
References available upon request.
Timeline
Customer Service Supervisor
USBankLocations
02.2023 - Current
Customer Service Representative
USBankLocations
10.2022 - 02.2023
Correctional Officer
GEO
02.2016 - 05.2022
Bachelor of Science - Social Sciences
Troy University
Associate of Science - Business Administration And Management
Central Georgia Technical College
Master of Science - Computer And Information Sciences
Troy University
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