Ashlei Newsome
Jonesboro,GA
Summary
Detail-oriented professional with extensive experience in customer service. Demonstrated ability to thrive in high-pressure environments while resolving customer issues efficiently. Committed to delivering exceptional service and fostering positive customer relationships. Seeking to apply skills in a dynamic role focused on service excellence and organizational growth.
Overview
7
7
years of professional experience
Work History
Customer Service Agent
TBI Airport Management
Atlanta , GA
01.2025 - Current
- Assist passengers with flight information, baggage claims, and directions throughout the airport.
- Collaborate with the airline staff, TSA, and airport security to ensure smooth daily operations.
- Deliver exceptional customer service to travelers, ensuring a positive airport experience.
Night Auditor/Front Desk Agent
TownePlace Suites By Marriott
Atlanta, GA
10.2023 - 04.2025
- Monitor front desk operations, maintiain security protocols during overnight shifts, and coordinate with housekeeping, maintenance, and management to support 24 hour hotel service.
- Perform nightly audit procedures including reconciling daily financial transactions, preparing reports, and ensuring accurate end-of-day processing for hotel operations.
- Provide outstanding guest service during check-in, check-out, addressing inquiries, handling reservations, and resolving issues promptly to ensure guest satisfaction.
Rural Carrier Associate
USPS
04.2021 - 09.2023
- Sorts mail in delivery sequence for the assigned route
- Receives and signs for accountable mail
- Loads mail in vehicle; delivers mail to customers along a prescribed route; collects monies and receipts for accountable mail; and picks up mail from customers roadside boxes.
Production/ Shipping Clerk
Tegra ArtFX INC
08.2020 - 04.2021
- Manage quality control through monitoring and removing faulty products on the assembly line
- Operate and maintain production line machinery
- Prepare small shipments/ orders for shipping via parcel FEDEX/ UPS service.
Lead Passenger Service Agent
Menzies Aviation
Lubbock, Texas
08.2019 - 07.2020
- Assisted passengers with ticketing, check-in, seat assignments, and baggage, ensuring smooth departures and compliance with airline and TSA regulations.
- Managed gate area operations including boarding procedures, flight announcements, standby list, coordination, and resolving last minute travel issues.
- Operated Jetbridge to safely load and unload passengers, working closely with ground crews and flight attendants to maintain on-time departures and passenger safety.
Telephone Answering Service Agent
Stenocall/MSB Communications LLC
Lubbock, Texas
04.2019 - 07.2019
- Answer incoming calls, greeting callers, providing information, transferring calls, and taking messages as necessary
- Ensure the privacy and confidentiality of all messages and information released or given to include monitor alarm systems in order to ensure that secure conditions are maintained
- Page individuals to inform them of telephone calls and arrange conference calls as instructed and Using several communication devices like telephone, switchboard, intercom, radio, etc.
Captioning Assistant
Communication Service Of The Deaf
07.2018 - 04.2019
- Monitors technical issues on calls and reporting to appropriate staff
- Provides excellent customer service by dictating/captioning a variety of conversational topics verbatim while maintaining a high level of accuracy
- Utilizes a keyboard by typing proper corrections and other words as necessary.
Cashier
Heff's Burgers
02.2018 - 06.2018
- Answer telephone calls regarding reservations, menu questions, and business information
- Coordinate with hostess, floor, and kitchen staff regarding special customer requests
- Process customer payments by cash, debit, gift, and credit card.
Education
High School Diploma -
East High School
Denver, CO01-2007
Skills
- Customer service and community relations expertise
- MS Office proficiency
- Compassion and empathy
- Writing skills
- Attention to detail
- Ability to work under pressure
- Collaboration and teamwork
- Critical thinking
- Conflict resolution
Timeline
Customer Service Agent
TBI Airport Management
01.2025 - Current
Night Auditor/Front Desk Agent
TownePlace Suites By Marriott
10.2023 - 04.2025
Rural Carrier Associate
USPS
04.2021 - 09.2023
Production/ Shipping Clerk
Tegra ArtFX INC
08.2020 - 04.2021
Lead Passenger Service Agent
Menzies Aviation
08.2019 - 07.2020
Telephone Answering Service Agent
Stenocall/MSB Communications LLC
04.2019 - 07.2019
Captioning Assistant
Communication Service Of The Deaf
07.2018 - 04.2019
Cashier
Heff's Burgers
02.2018 - 06.2018
High School Diploma -
East High School
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