Ashleigh Aguilar
San Antonio,TX
Summary
Team Lead skilled in customer service and crew management with extensive experience training staff, resolving escalated concerns, and fostering a positive work environment. Proficient in cash handling, coaching techniques, and complaint resolution. Known for maintaining professionalism under pressure and driving team collaboration to meet sales targets and production goals.
Overview
4
4
years of professional experience
Work History
Team Lead
GO Car Wash
11.2023 - Current
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Coached team members in techniques necessary to complete job tasks.
- Worked different stations to provide optimal coverage and meet production goals.
- Addressed escalated customer concerns promptly, ensuring satisfactory resolutions while preserving long-term relationships.
- Took cash and credit card payments via phone, in person, and through email.
- Assisted management in hiring decisions by conducting interviews with prospective candidates and evaluating their suitability for the Customer Service Team Lead role effectively.
Customer Service Teammate
GO Car Wash
10.2022 - 11.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Greeted customers and helped with product questions, selections, and purchases.
- Helped customers complete purchases, locate items, and join reward programs.
- Answered questions about store policies and addressed customer concerns.
- Collaborated with team members to meet and exceed monthly sales targets consistently.
- Increased sales revenue through effective product recommendations tailored to individual customers.
Crew Member
McDonald's
08.2020 - 05.2021
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Collaborated with team members to complete orders.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Became familiar with products to answer questions and make suggestions.
- Operated cash register to ring up final bill and process various forms of payment.
Education
High School Diploma -
SA Leadership
San Antonio07.2020
Skills
- Customer Focus
- Coaching and Mentoring
- Complaint resolution
- Employee Evaluation
- Marketing knowledge
- Attention to Detail
- Staff Training
- Cash Handling
- Giving Constructive Feedback
- Onboarding and Orientation
- Multitasking Abilities
- Reliability
Timeline
Team Lead
GO Car Wash
11.2023 - Current
Customer Service Teammate
GO Car Wash
10.2022 - 11.2023
Crew Member
McDonald's
08.2020 - 05.2021
High School Diploma -
SA Leadership