India Garcia

Directed a team to consistently achieve a customer satisfaction rating of 4.8 out of 5, surpassing the company's target of 4.5, through effective training and performance management, resulting in enhanced customer loyalty and positive online reviews.

Ensured company met all inventory, equipment,site, service, and safety standards to deliver a consistent and exceptional car wash experience.

Achieved spreadsheet management, creating and maintaining excel spreedsheets for various purposes such as, inventory, opening and closing checklists, ensuring money handling data is correct for logs for company.

Surpassed productivity goals by maintaining an average pick rate of 300 items per hour, exceeding the company's benchmark of 250 items per hour, leading to increased efficiency and timely order fulfillment.

Achieved a 99.8% accuracy rate in order processing and improved customer satisfaction.

• Boosted warehouse efficiency by consistently meeting or exceeding productivity goals for daily tasks.

Achieved professional development such as participating in opportunities to expand skills and knowledge related to exhibit management and customer service.

Ensured crowd control managing large groups of customers during peak times.

Followed exhibit maintenance such as monitoring and maintaining exhibits to ensure they are in proper woking order, including troubleshooting technical issues.

Implemented a new order fulfillment process that reduced average wait times by 20%, exceeding the company's target of 15%, resulting in improved customer satisfaction scores and increased order accuracy.

Contributing to sales growth through upselling, suggestive selling,and promoting new menu items or promotions.

Kept work areas clean, organized, and safe to promote efficiency and team safety.