Summary
Overview
Work History
Skills
Software
Timeline
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Ashleigh Bouley

Houston,TX

Summary

Driven by a results-focused approach, I significantly enhanced operational efficiency and customer satisfaction at Chuy's Fine Tex-Mex. Leveraging skills in P&L Management and Customer Relationship Management, I spearheaded initiatives that drove business growth and nurtured strong customer relationships, demonstrating a blend of strategic vision and interpersonal prowess.

Overview

5
5
years of professional experience

Work History

Assistant General Manager

Chuy's Fine Tex-Mex
04.2023 - Current
  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
  • Monitored financial performance, budgets and controlled expenses to provide financial stability and long-term organizational growth.
  • Sales are up 15.03% since 2021. Projected to end 2024 up 19.83% since 2021.
  • Cultivated and strengthened lasting customer
  • relationships using strong issue resolution and dynamic communication skills.
  • Maintained well-controlled business inventory with minimal losses by enforcing solid monitoring and management structures.

Bar Manager

Chuy's Fine Tex-Mex
06.2022 - 04.2023
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks, and customer-focused events.
  • Increased LBW sales 3.38%— $21,513.
  • Instilled an alcohol centric sales culture. One of two stores in Chuy's up in bar sales for 2024.
  • Maximized customer service by training staff, overseeing operations, and resolving issues.
  • Motivated staff to perform at peak efficiency and quality.

Shift Leader/Lead Bartender

Chuy's Fine Tex-Mex
06.2021 - 06.2022
  • Trained new employees/bartenders and delegated daily tasks and responsibilities.
  • Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.

Server

Chuy's Fine Tex-Mex
02.2021 - 06.2021
  • Cultivated warm relationships with regular customers.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Increased sales significantly by upselling higher-end products to customers.

Server/Trainer

Lazy Dog Restaurant & Bar
07.2019 - 02.2021
  • Trained new team members on restaurant procedures, menu items, and performance strategies.
  • Instructed servers on proper techniques for taking orders, serving food and providing customer service.
  • Established and maintained positive relationships with trainees to drive successful learning outcomes.

Skills

  • Team Leadership Expertise
  • Sales Techniques
  • Sales Forecasting
  • Budget Control
  • Marketing Initiatives
  • Strategic Planning Skills
  • Training and Development Background
  • Profitability Optimization
  • Rapport and Relationship Building
  • Resolution-oriented
  • P&L Management

Software

Excel

Microsoft Word

Micros

Hot Schedules

DC Portal

Timeline

Assistant General Manager

Chuy's Fine Tex-Mex
04.2023 - Current

Bar Manager

Chuy's Fine Tex-Mex
06.2022 - 04.2023

Shift Leader/Lead Bartender

Chuy's Fine Tex-Mex
06.2021 - 06.2022

Server

Chuy's Fine Tex-Mex
02.2021 - 06.2021

Server/Trainer

Lazy Dog Restaurant & Bar
07.2019 - 02.2021

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Ashleigh Bouley