
Cultivated a compassionate and reliable approach to customer service with over a decade of leadership experience in dynamic settings. Drove effective communication, conflict resolution, and collaborative efforts through healthcare management and direct customer interactions. Leveraged personal experience advocating for an autistic child to enhance skills in patience, empathy, adaptability, and maintaining composure under pressure. Seeking to transition into a behavioral health technician role to deliver supportive care.
Behavioral Support & Compassionate Care, Communication & Active Listening, De-escalation & Conflict Resolution, Customer Service, Fast-Paced Environments, Leadership & Teamwork, Food Preparation & Safety, Cash Handling & POS Systems, Scheduling & Organization, HIPAA Awareness, Medical Terminology, Epic & EHR Systems