Ashleigh Burgess
Summary
High-performing business professional with 15+ years of expertise in office management and operations support. Proven ability to enhance operational efficiency, streamline processes, and support accounting functions.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Business Office Specialist / Regional Role
Atria Senior Living
11.2021 - Current
- Trains, teaches and coaches new and existing Community Business Directors and their supporting staff to meet Atria's policy and bookkeeping functions
- Trains, teaches or coaches new and existing Executive Directors and departments heads to meet Atria's Accounting Policy and Procedures
- Effectively communicates and implements new systems and business office functions
- Demonstrates and communicates how to input and maintain all accounts receivable and payable data including billings, vendor tracking, and expense tracking procedures
- Performs audits at community, assessing for financial risk exposure or fraudulent activity, and to monitor policy and procedures in timely and efficient manner
- Serves as a liaison between upper management and community leaders, facilitating open channels of communication to address concerns or issues promptly
Executive Director
Atria Lake Norman
11.2018 - 11.2021
- Developed and implemented successful strategies regarding labor, occupancy growth, revenue growth, expense control, and quality of services
- Managed budgets, forecasts, tracked business revenue and expenditures and reconciled accounts to maintain high accuracy
- Managed a diverse team of professionals, fostering a collaborative work environment for increased productivity
- Exercised appropriate cost control to meet budget restrictions and maximize profitability
- Implemented performance metrics to track progress, identify areas for improvement, and guide team efforts toward achieving goals
- Cultivated and strengthened lasting client relationships using strong issue resolution and communication skills
Business Office Specialist / Regional Role
Atria Senior Living
07.2016 - 11.2018
- Trained new and existing Community Business Directors and their supporting staff to meet Atria's policy and bookkeeping functions
- Trained new and existing Executive Directors and departments heads to meet Atria's Accounting Policy and Procedures
- Communicated and implemented new systems, processes, and business office functions
- Demonstrated and communicated how to input and maintain all accounts receivable and payable data including billings, vendor tracking, and expense tracking procedures
- Performed audits at community, assessing for financial risk exposure or fraudulent activity, and to monitor policy and procedures in timely and efficient manner
- Served as a liaison between upper management and community leaders, facilitating open channels of communication to address concerns or issues promptly
Senior Community Business Director
Atria MerryWood
01.2015 - 06.2016
- Managed and supervised finance and business office functions at the community
- Worked in conjunction with the Executive Director with preparation of operational and financial variance reports
- Participated in month-end close processes of accrual preparation and analyzed general ledger and monthly financials
- Provided comprehensive accounting support to company by managing functions like payroll, accounts payable, accounts receivable, and business expense processing
- Maintained and processed invoices, deposits, and money logs
- Ensured timely vendor payments by effectively managing accounts payable and maintaining strong relationships with suppliers
- Coded accounting entries for data processing and posted daily receipts and payments. Recorded deposits, reconciled monthly bank accounts and tracked expenses.
- Reconciled company credit card with bank statements and verified transaction accuracy
Business Office Manager
Avante at Charlotte, Inc.
04.2009 - 01.2015
- Performed general accounting task; accounts receivable, accounts payable, and payroll
- Performed month-end close by reviewing GL, submitting accruals and reclasses
- Analyzed monthly operating results against budget
- Monitored and assured effective and efficient billing of patient accounts
- Resolved financial discrepancies and customer billing issues with timely attention
- Served as a liaison between the corporate billing office and government agencies
Education
Bachelor of Science - Accounting
Strayer University
Campus - Charlotte, NC 12.2011
Skills
- Business process improvement
- General ledger entries
- MS office suite
- Invoice balancing
- PeopleSoft
- Record keeping
- Bank statement reconciliation
- Accounts payable
- Expense tracking
Certification
- North Carolina Assisted Living Administrator License
Timeline
Business Office Specialist / Regional Role
Atria Senior Living
11.2021 - Current
Executive Director
Atria Lake Norman
11.2018 - 11.2021
Business Office Specialist / Regional Role
Atria Senior Living
07.2016 - 11.2018
Senior Community Business Director
Atria MerryWood
01.2015 - 06.2016
Business Office Manager
Avante at Charlotte, Inc.
04.2009 - 01.2015
- North Carolina Assisted Living Administrator License
Bachelor of Science - Accounting
Strayer University
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