Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Ashleigh Burgess

Summary

High-performing business professional with 15+ years of expertise in office management and operations support. Proven ability to enhance operational efficiency, streamline processes, and support accounting functions.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Business Office Specialist / Regional Role

Atria Senior Living
11.2021 - Current
    • Trains, teaches and coaches new and existing Community Business Directors and their supporting staff to meet Atria's policy and bookkeeping functions
    • Trains, teaches or coaches new and existing Executive Directors and departments heads to meet Atria's Accounting Policy and Procedures
    • Effectively communicates and implements new systems and business office functions
    • Demonstrates and communicates how to input and maintain all accounts receivable and payable data including billings, vendor tracking, and expense tracking procedures
    • Performs audits at community, assessing for financial risk exposure or fraudulent activity, and to monitor policy and procedures in timely and efficient manner
    • Serves as a liaison between upper management and community leaders, facilitating open channels of communication to address concerns or issues promptly

Executive Director

Atria Lake Norman
11.2018 - 11.2021
  • Developed and implemented successful strategies regarding labor, occupancy growth, revenue growth, expense control, and quality of services
  • Managed budgets, forecasts, tracked business revenue and expenditures and reconciled accounts to maintain high accuracy
  • Managed a diverse team of professionals, fostering a collaborative work environment for increased productivity
  • Exercised appropriate cost control to meet budget restrictions and maximize profitability
  • Implemented performance metrics to track progress, identify areas for improvement, and guide team efforts toward achieving goals
  • Cultivated and strengthened lasting client relationships using strong issue resolution and communication skills

Business Office Specialist / Regional Role

Atria Senior Living
07.2016 - 11.2018
  • Trained new and existing Community Business Directors and their supporting staff to meet Atria's policy and bookkeeping functions
  • Trained new and existing Executive Directors and departments heads to meet Atria's Accounting Policy and Procedures
  • Communicated and implemented new systems, processes, and business office functions
  • Demonstrated and communicated how to input and maintain all accounts receivable and payable data including billings, vendor tracking, and expense tracking procedures
  • Performed audits at community, assessing for financial risk exposure or fraudulent activity, and to monitor policy and procedures in timely and efficient manner
  • Served as a liaison between upper management and community leaders, facilitating open channels of communication to address concerns or issues promptly

Senior Community Business Director

Atria MerryWood
01.2015 - 06.2016
  • Managed and supervised finance and business office functions at the community
  • Worked in conjunction with the Executive Director with preparation of operational and financial variance reports
  • Participated in month-end close processes of accrual preparation and analyzed general ledger and monthly financials
  • Provided comprehensive accounting support to company by managing functions like payroll, accounts payable, accounts receivable, and business expense processing
  • Maintained and processed invoices, deposits, and money logs
  • Ensured timely vendor payments by effectively managing accounts payable and maintaining strong relationships with suppliers
  • Coded accounting entries for data processing and posted daily receipts and payments. Recorded deposits, reconciled monthly bank accounts and tracked expenses.
  • Reconciled company credit card with bank statements and verified transaction accuracy

Business Office Manager

Avante at Charlotte, Inc.
04.2009 - 01.2015
  • Performed general accounting task; accounts receivable, accounts payable, and payroll
  • Performed month-end close by reviewing GL, submitting accruals and reclasses
  • Analyzed monthly operating results against budget
  • Monitored and assured effective and efficient billing of patient accounts
  • Resolved financial discrepancies and customer billing issues with timely attention
  • Served as a liaison between the corporate billing office and government agencies

Education

Bachelor of Science - Accounting

Strayer University
Campus - Charlotte, NC
12.2011

Skills

  • Business process improvement
  • General ledger entries
  • MS office suite
  • Invoice balancing
  • PeopleSoft
  • Record keeping
  • Bank statement reconciliation
  • Accounts payable
  • Expense tracking

Certification

  • North Carolina Assisted Living Administrator License

Timeline

Business Office Specialist / Regional Role

Atria Senior Living
11.2021 - Current

Executive Director

Atria Lake Norman
11.2018 - 11.2021

Business Office Specialist / Regional Role

Atria Senior Living
07.2016 - 11.2018

Senior Community Business Director

Atria MerryWood
01.2015 - 06.2016

Business Office Manager

Avante at Charlotte, Inc.
04.2009 - 01.2015
  • North Carolina Assisted Living Administrator License

Bachelor of Science - Accounting

Strayer University
Ashleigh Burgess