Summary
Work History
Education
Skills
Accomplishments
Timeline
GeneralManager

Jacqueline Sprague

St. Louis,MO

Summary

Dynamic professional leader with a proven track record of driving operational excellence and strategic growth. Skilled in fostering team collaboration and achieving impactful results in dynamic environments. Experienced in navigating complex challenges, optimizing processes, and cultivating positive workplace cultures. Recognized for adaptability, effective communication, and strong decision-making abilities.

Work History

General Manager

Atria Senior Living
St Louis, MO
04.2024 - Current
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Implemented operational strategies and effectively built customer and employee loyalty.
  • Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
  • Managed budget implementations, employee evaluations, and contract details.
  • Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
  • Increased occupancy 20% and maintained highest occupancy in company regional for 12+ months
  • Increased customer satisfaction score by 22% in less than 12 months.
  • Increased NOI by 29% in less than 12 months
  • Oversaw complete construction renovation in community while maintaining resident satisfaction.

Assistant General Manager

Atria Senior Living
St. Louis, Missouri
10.2023 - 04.2024
  • Delivering day-to-day administrative and operational support to General Manager.
  • Assist in implementing company policy and procedure to maintain high occupancy and achieve financial goals – budgeting, monitoring and corrective action planning.
  • Managing community employees; including hiring, discharging, coaching and performance tracking.
  • Maintain relationships with residents through daily interaction and implementing corrective actions to ensure resident engagement, independence and enhanced quality of life.
  • Motivated, trained, and disciplined approximately 23 employees to maximize performance.
  • Increased customer satisfaction by addressing and resolving concerns in a timely manner.
  • Resolved problems promptly to elevate customer approval.

Administrator/Owner

Independent Care Services
St. Louis, Missouri
12.2010 - 04.2023
  • Manage a staff 90+ employees.
  • Oversee and provide personal care services to as many as 300 clients.
  • Marketing and Sales to prospective clients
  • Responsible for all day-to-day administrative and operation aspects of company
  • Managed human resources functions, including hiring, onboarding, and employee evaluations for optimal team performance.
  • Coordinated company events and meetings to foster teamwork and boost employee morale.

City Planner

City of St. Charles, Missouri
St. Charles, Missouri
10.2000 - 05.2010
  • Staff liaison to Historic Landmarks Preservation and Architectural Review Board, Mayor's Beautification Commission, Special Business District Advisory Board, Planning and Zoning Commission and Board of Adjustment; included presentation and recommendation to each of the boards and develop and oversee budget for each board.
  • Project Manager for Economic Enhancement Strategy for Frenchtown – included directing and locating new business to the area, implementing economic plan; facilitation of public meetings, coordinated communication between business owners, residents, City Staff and Public Officials.
  • Prioritize and assign tasks and projects, review project feasibility, implement and monitor projects in place.
  • Public outreach and education for commercial and residential regarding planning issues; zoning ordinance, city ordinance, procedures and processes.
  • Developed multiple amendments to city ordinances and initiation of development of new Master Plan
  • Obtained T.R.I.M. grant through the Department of Conservation
  • Obtained Tree City U.S.A status and recognition thought the Department of Conservation

City Planner

City of Washington, Missouri
Washington, Missouri
05.1998 - 07.2000
  • Successfully prepared, submitted and obtained three highly competitive state community development project grant applications.
  • Initiated a community visioning plan to set the groundwork to develop a new Comprehensive Plan
  • Reviewed all residential and commercial building permits.
  • Led 353 Redevelopment Corporation for funding of projects and the recruitment of developers within the City's industrial parks.

Education

Bachelor of Science - Community Development and Regional Planning

Missouri State University
Springfield, MO
01.1998

Skills

  • Sales strategy development
  • Profit and loss oversight
  • Labor expense optimization
  • Results-driven under deadlines
  • Facility operations management
  • Effective time management
  • Skilled team leader
  • Troubleshooting expertise
  • Operational efficiency management
  • Skilled in multi-tasking
  • Customer relationship management
  • Effective verbal and written communication

Accomplishments

  • Certificate of Program Completion of Leadership Plenty (PEW Partnerships and FOCUS St. Louis leadership program)
  • American Association of Code Enforcement, Certified Zoning Enforcement Officer
  • Past Vice-President of the St. Charles County Planning Association
  • Speaker at Four-State American Planning Association Conference
  • Speaker at Missouri state American Planning Association Conference
  • Certified Trainer and Supervisor for El Torito, Inc.
  • Certificate of Achievement for Tools in Floodplain Management - State of Missouri

Timeline

General Manager

Atria Senior Living
04.2024 - Current

Assistant General Manager

Atria Senior Living
10.2023 - 04.2024

Administrator/Owner

Independent Care Services
12.2010 - 04.2023

City Planner

City of St. Charles, Missouri
10.2000 - 05.2010

City Planner

City of Washington, Missouri
05.1998 - 07.2000

Bachelor of Science - Community Development and Regional Planning

Missouri State University

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Jacqueline Sprague