Ashleigh Chappuis
Denham Springs,LA
Summary
- Professional with experience in healthcare support, skilled in managing patient interactions and administrative tasks. Known for strong collaboration with teams, adapting to changing needs, and consistently achieving results. Proficient in scheduling, patient communication, and problem-solving, with focus on delivering quality service and ensuring patient satisfaction. Reliable and flexible, contributing effectively to team goals and patient care excellence.
- Professional in ophthalmology field with strong background in diagnostic testing, patient care, and surgical assistance. Known for balancing precision and efficiency in fast-paced environments, while maintaining collaborative team spirit to ensure optimal patient outcomes. Adept at adapting to evolving needs and leveraging advanced technical skills such as visual acuity testing, tonometry, and slit-lamp examinations. Dependable and results-driven, consistently delivering high-quality performance.
- State-Certified Nursing Assistant bringing senior-level experience in healthcare settings. Observant and reliable with good bedside manner and excellent time-management skills to address patient requirements in high-volume care facilities. Proficient in mobility and personal hygiene support.
- Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Overview
18
18
years of professional experience
Work History
Optician
Eagle Eye Care
Denham Springs, LA
07.2025 - 12.2025
- Assisted customers in selecting appropriate eyewear based on their needs and preferences.
- Conducted comprehensive vision tests using advanced optical equipment to assess patient vision.
- Provided post-fitting adjustments and repairs to ensure optimal comfort and functionality of eyewear.
- Educated clients on proper care and maintenance of glasses and contact lenses to enhance longevity.
Patient Service Representative
Premier Health Care Consultants/Lake Urgent Care
Denham Springs, LA
04.2024 - 12.2025
- Managed patient check-in and registration processes, ensuring accurate information collection.
- Addressed patient inquiries and concerns, delivering high-quality customer service in fast-paced environment.
- Coordinated appointment scheduling to optimize clinic workflow and enhance patient access to care.
- Maintained electronic health records, ensuring data accuracy and compliance with privacy regulations.
Ophthalmic Technician
Bond Wroten Eye Clinic
Denham Springs, LA
06.2021 - 07.2025
- Applied eye medications and drops to dilate pupils in preparation for examinations.
- Operated ophthalmic equipment for patient eye exams and prepared patients for examinations and surgeries.
- Accurately documented patient visits, medical history and treatment plans in the electronic health records (EHR) system.
- Ordered contact lens trials and inventory for all clinic supplies.
- Performed diagnostic testing such as visual field, OCT and retinal imaging.
Certified Nursing Assistant
Golden-Age Nursing Home
Denham Springs, LA
08.2020 - 05.2021
- Delivered individualized inpatient care by recording vital signs, documenting observations, administering treatments and evaluating patient needs.
- I answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
Clinical Coordinator
Baton Rouge Physical Therapy Lake
Baton Rouge, LA
09.2019 - 03.2020
- Responsible for checking patients in and out in a timely manner, answering incoming phone calls, verifying insurance benefits and explaining them to the patients.
- Maintained patient charts, scanned in new patient paperwork and new patient referrals.
- Built strong relationships with patients and family members for optimized care satisfaction.
- Communicated with patients, ensuring that medial information was kept private.
Unit Secretary
AMG Physical Rehabilitation Hospital
Covington, LA
08.2016 - 04.2019
- Expedited patient admissions process by gathering essential data from patients upon arrival and accurately entering it into the electronic health records system.
- Ensured accuracy of medical documentation by transcribing physician orders and verifying information with nursing staff as needed.
- Managed incoming calls and directed to appropriate department.
Certified Nursing Assistant
Right at Home Senior Care
Slidell, LA
12.2015 - 06.2016
- Assisted with employer part time as the receptionist.
- I made daily rounds to several client's homes and assisted clients with daily activities, basic medical procedures and provided companionship.
- Prepared meals depending on client's dietary needs and performed light housekeeping.
Certified Nursing Assistant
Trinity Rehabilitation Center
Slidell, LA
03.2015 - 11.2015
- Assisted geriatric patients with daily care such as meals, hygiene and dressing.
- Responsible for documenting patient behavior and any changes in symptoms, obtaining vital signs and recording weight daily.
Certified Nursing Assistant
Home Instead Senior Care
Ocean Springs, MS
12.2012 - 05.2013
- Transported patients to run errands, performed light housekeeping, provided patients with daily care such as dressing and grooming.
- Responsible for reporting to home health nurse and case manager to discuss observations on patient's condition.
Certified Pharmacy Technician
Avita Drugs
Baton Rouge, LA
02.2010 - 11.2010
- Responsibilities included answering the phone to assist clients in a timely manner, calling various insurance companies to verify insurance benefits and explaining to clients what they would be responsible for paying after insurance.
- Assisted with maintaining inventory of all medications, typed prescriptions and notified clients when their shipment would be sent out.
- Knowledge of various HIV/AIDS medications.
Certified Pharmacy Technician
James Drug Store
Denham Springs, LA
10.2008 - 01.2010
- Maintained cleanliness and safety inside of the pharmacy.
- Worked alongside with pharmacist to ensure that all records of prescriptions, inventories of medications and pharmaceutical products were accurate and filled prescriptions for clients.
Receptionist
Lake Primary Care
Denham Springs, LA
07.2007 - 06.2008
- I greeted and checked patients in, collected personal, medical and insurance information.
- Scheduled and rescheduled appointments and answered telephones, managed the flow of incoming and outgoing mail for all physicians.
- Responsible for filling charts and keeping the file closet organized.
Education
CERTIFIED NURSING ASSISTANT -
NORTHSHORE TECHNICAL COLLEGE
12.2011
PHARMACY TECHNICIAN -
MEDVANCE INSTITUTE
11.2008
HIGH SCHOOL DIPLOMA -
WALKER HIGH SCHOOL
05.2004
Skills
- Patient care coordination
- File maintenance
- Working responsively with physicians
- Working responsively with nurses
- Insurance verification
- Certified Nursing Assistant
- Certified Pharmacy Technician
- Ophthalmic Technician
Timeline
Optician
Eagle Eye Care
07.2025 - 12.2025
Patient Service Representative
Premier Health Care Consultants/Lake Urgent Care
04.2024 - 12.2025
Ophthalmic Technician
Bond Wroten Eye Clinic
06.2021 - 07.2025
Certified Nursing Assistant
Golden-Age Nursing Home
08.2020 - 05.2021
Clinical Coordinator
Baton Rouge Physical Therapy Lake
09.2019 - 03.2020
Unit Secretary
AMG Physical Rehabilitation Hospital
08.2016 - 04.2019
Certified Nursing Assistant
Right at Home Senior Care
12.2015 - 06.2016
Certified Nursing Assistant
Trinity Rehabilitation Center
03.2015 - 11.2015
Certified Nursing Assistant
Home Instead Senior Care
12.2012 - 05.2013
Certified Pharmacy Technician
Avita Drugs
02.2010 - 11.2010
Certified Pharmacy Technician
James Drug Store
10.2008 - 01.2010
Receptionist
Lake Primary Care
07.2007 - 06.2008
PHARMACY TECHNICIAN -
MEDVANCE INSTITUTE
HIGH SCHOOL DIPLOMA -
WALKER HIGH SCHOOL
CERTIFIED NURSING ASSISTANT -
NORTHSHORE TECHNICAL COLLEGE