Ashleigh Del Gatto
Rancho Cordova,CA
Summary
Dedicated customer service manager with 10+ years of experience in food and grocery service settings. Respected builder and leader of customer-focused teams; instill a shared, enthusiastic commitment to customer service as a key driver of company goal attainment. Lead by example and ensure the execution of all safety, security, quality and store operations policies.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Shift Manager
Taco Bell
05.2024 - Current
- Supervised daily operations, ensuring compliance with health and safety standards.
- Trained and mentored team members to enhance performance and efficiency.
- Managed inventory levels, reducing waste through effective stock control practices.
- Implemented process improvements that increased service speed during peak hours.
- Conducted quality assurance checks to maintain product consistency and customer satisfaction.
- Developed staff schedules, optimizing labor costs while meeting operational needs.
- Resolved customer complaints promptly, enhancing overall dining experience and loyalty.
- Collaborated with management to drive sales initiatives and promotional campaigns effectively.
Department Lead
Grocery Outlet
01.2022 - 05.2024
- Customer Service, handeling and counting cash, making cash drops, inventory and stocking. Making and recieving orders of product, recieving trucks and vendors. Price changes and returns. Isle maintenance.
Lead Cashier
Rocket 76
02.2020 - 01.2022
- Customer Service, handeling and counting cash, making cash drops, inventory and stocking.
Cashier, Layaway, and Photo Department
Wal-Mart
02.2017 - 01.2020
- Layaway and online orders; fulfilled and retrieved customer orders, customer service, stock items on floor in all departments, photo department processing of orders, opening and closing procedures, photo development machine maintenance.
Assistant Manager Deli
Wal-Mart
02.2014 - 02.2017
- Deli Assistant Manager opening and closing procedures, inventory management, customer service. Assisted in remodeling build out and space organization for best function of department. Foster an environment in which guests enjoy high levels of service and employees are motivated to deliver top performance. Manage front-end operations to ensure friendly and efficient transactions at all times.
Shift Manager
McDonalds
09.2012 - 02.2014
- Promoted to manager position to train and supervise 8 cashiers. Foster an environment in which guests enjoy high levels of service and employees are motivated to deliver top performance. Manage front-end operations to ensure friendly and efficient transactions at all times.
Cashier
Navy Exchange Mini Mart
01.2009 - 11.2010
- Customer service, inventory, stocking, handling large cash money drops.
Cashier
Don Quijote
09.2008 - 02.2009
- Customer service, inventory, and handling of cash.
Education
Diploma -
Valhalla High School
01-2005
Skills
- Customer Service Management
- Customer Satisfaction
- Teambuilding & Training
- Complaint Handling & Resolution
- Enhancement Front-End
- Supervision
Certification
Serve Safe Certification-2012
Timeline
Shift Manager
Taco Bell
05.2024 - Current
Department Lead
Grocery Outlet
01.2022 - 05.2024
Lead Cashier
Rocket 76
02.2020 - 01.2022
Cashier, Layaway, and Photo Department
Wal-Mart
02.2017 - 01.2020
Assistant Manager Deli
Wal-Mart
02.2014 - 02.2017
Shift Manager
McDonalds
09.2012 - 02.2014
Cashier
Navy Exchange Mini Mart
01.2009 - 11.2010
Cashier
Don Quijote
09.2008 - 02.2009
Diploma -
Valhalla High School