Ashleigh Dowden
Anacoco,LA
Summary
Dynamic library professional with experience at Northwestern State University of Louisiana, skilled in community engagement and proficient in Dewey classification. Proven ability to enhance patron experiences through effective problem-solving and attention to detail, while fostering a welcoming environment and supporting library services. Committed to continuous improvement and efficient resource management.
Overview
2
2
years of professional experience
Work History
Library Student Assistant
Northwestern State University of Louisiana
08.2025 - Current
- Assisted patrons with research inquiries and resource navigation.
- Cataloged and organized library materials for efficient access.
- Managed circulation desk operations, including checkouts and returns.
- Provided technical support for library systems and equipment.
- Maintained inventory of library supplies, ensuring availability for daily operations.
- Organized returned books and materials and assisted with shelving.
- Assisted library staff with clerical duties to help lighten workload.
- Maintained a clean and welcoming environment by performing regular cleaning tasks, contributing to a positive atmosphere for patrons.
- Aided patrons with use and access to technology, resources and materials.
- Answered general questions in person, by phone and over email.
- Participated in training sessions to stay current on library policies, procedures, and technologies, continually improving job performance.
- Facilitated welcoming library environment, fostering sense of community among patrons.
Sales Associate/Cashier
Beall's Inc.
12.2023 - Current
- Assisted customers with product selection and inquiries, enhancing overall shopping experience.
- Executed daily inventory checks to ensure stock availability and accuracy.
- Processed transactions efficiently using point-of-sale systems, maintaining cash handling procedures.
- Collaborated with team members to maintain visual merchandising standards and store presentation.
- Resolved customer complaints professionally, improving satisfaction and loyalty levels.
- Participated in sales promotions, effectively communicating offers to drive customer engagement.
- Trained new associates on store policies and customer service best practices.
- Monitored sales floor activity to identify trends and suggest improvements to management.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Implemented feedback from customer surveys to improve shopping experience and meet customer needs.
- Managed efficient cash register operations.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Performed cash, card, and check transactions to complete customer purchases.
- Processed transactions accurately and efficiently using point-of-sale systems.
- Maintained clean and organized checkout areas to enhance customer experience.
- Handled cash, credit, and refund transactions with attention to detail.
- Trained new cashiers on register operations and customer service protocols.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
- Stocked, tagged and displayed merchandise as required.
- Ensured compliance with company policies and procedures while processing transactions efficiently.
- Improved efficiency, organized checkout area for optimal workflow.
Education
No Degree - English And Creative Writing
Northwestern State University of Louisiana
Natchitoches, LA12-2029
High School Diploma -
Parkview Baptist School
Sulphur, LA05-2023
Skills
- Community engagement
- Efficient book shelving
- Library computer system
- Arranging books systematically
- Customer support
- Scheduling study areas
- Information analysis aid
- Proficient in Dewey classification
- Problem-solving
- Attention to detail
- Library services
Timeline
Library Student Assistant
Northwestern State University of Louisiana
08.2025 - Current
Sales Associate/Cashier
Beall's Inc.
12.2023 - Current
No Degree - English And Creative Writing
Northwestern State University of Louisiana
High School Diploma -
Parkview Baptist School