Ashleigh Eustachio
Duncanville,Texas
Summary
Experienced with coordinating administrative tasks and maintaining organized office environments. Utilizes strong organizational skills to enhance office efficiency and support team operations. Track record of effective communication and multitasking to meet diverse administrative needs.
Overview
10
10
years of professional experience
Work History
Customer Care Coordinator
Rad Law Firm
Dallas, TX
08.2025 - Current
- Coordinated client communications to enhance satisfaction and streamline case management processes.
- Implemented tracking systems for client inquiries, improving response times and organizational efficiency.
- Developed training materials for new staff, fostering a knowledgeable team environment.
- Analyzed client feedback to identify areas for service improvement and implement strategic changes.
- Facilitated accurate input and processing of settlement checks to ensure timely financial transactions.
- Facilitated collaboration between departments to ensure seamless service delivery across all cases.
- Mentored junior staff on best practices in customer care, promoting a culture of excellence within the team.
Project Assistant
Hernandez & Associates
Duncanville, Texas
03.2023 - 08.2025
- Organized and maintained project files, filing system, and project communications to facilitate deliverables.
- Developed strong organizational and time management skills through managing multiple projects simultaneously.
- Provided administrative support such as scheduling meetings, maintaining records and tracking progress of projects.
- Collaborated with project teams to ensure successful completion of projects within deadlines.
Records Specialist
Oncor Electric Delivery
Fort Worth, Texas
03.2021 - 03.2023
- Resolved discrepancies between physical files and electronic databases.
- Assisted in the development of policies and procedures for the Records Department.
- Verified informational accuracy on assigned work orders and reconciled work orders created in the field to ensure capital and O&M charges were accurately captured.
- Updated internal mapping system to reflect all materials used in the field to ensure accuracy while complying with state regulations.
- Worked alongside residential and commercial developers to confirm integration of plots within Oncor territory.
Administrative Assistant I
Oncor Electric Delivery
Dallas, Texas
03.2016 - 03.2021
- Maintained files and filing, keeping sensitive information confidential.
- Answered phone calls, directed inquiries to appropriate personnel, responded to customer requests in a timely manner.
- Provided administrative support to management staff, including scheduling meetings and appointments, preparing agendas, taking minutes, and maintaining records.
- Managed office supplies inventory and placed orders when necessary.
- Developed and maintained filing systems for confidential documents and records.
- Assisted in the preparation of presentations using Microsoft Office Suite applications such as Word, Excel, PowerPoint.
- Compiled and entered data into various databases to ensure accuracy and completeness.
- Served as primary point of contact for facilitating operational and administrative inquiries.
- Screened incoming telephone calls, routing to appropriate personnel.
- Greeted visitors and provided general information about the company.
- Assisted the executive management team in making informed decisions by providing timely and accurate administrative support.
- Provided cross-coverage support for other administrative personnel.
- Organized monthly expense reports according to company policies and procedures.
- Operated office equipment, such as fax machines, copiers, and phone systems and arranged for repairs when equipment malfunctions.
Education
Bachelor of Arts - Marketing Candidate
Dallas College
Dallas, Texas05.2027
Skills
- Office administration
- Microsoft Word
- Microsoft Excel
- Microsoft outlook
- Customer and client relations
- Scheduling and calendar management
- Dedicated team player
- Deadline oriented
- Multi-line phone systems
Timeline
Customer Care Coordinator
Rad Law Firm
08.2025 - Current
Project Assistant
Hernandez & Associates
03.2023 - 08.2025
Records Specialist
Oncor Electric Delivery
03.2021 - 03.2023
Administrative Assistant I
Oncor Electric Delivery
03.2016 - 03.2021
Bachelor of Arts - Marketing Candidate
Dallas College