Ashleigh Mandakunis
Mocksville,NC
Summary
Productive administrative support worker with organized nature, skill in prioritizing tasks and excellent time management. Willing to take on any clerical need to boost efficiency and team performance in any type of environment. Proficient in managing physical and digital records.
Overview
7
7
years of professional experience
Work History
Financial Counselor
Atrium Health Wake Forest Baptist Medical Center
03.2021 - Current
- Contacted insurance providers to obtain key information regarding patient benefits and to submit documentation for accounts.
- Conducted interviews with patients and family members and answered questions regarding insurance benefits.
- Identified healthcare resources and programs for patients unable to meet financial obligations.
- Liaised between patient, doctor and insurance provider to smooth claims processes.
- Helped address client complaints through timely corrective actions and appropriate referrals.
Temporary Screener
Wake Forest Baptist Health-Davie Medical Center
09.2020 - 03.2021
- Adhered to strict screening techniques and procedures while conducting human screenings.
- Take Temperatures
- Instruct people where to go in the hospital
Front Desk Receptionist
Bermuda Village Retirement Center
10.2019 - 09.2020
- Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
- Confirmed relevant guest information and payment methods to prevent fraud.
- Promptly answered multi-line phone system and greeted callers enthusiastically.
- Politely welcomed arriving guests, providing room keys and information on amenities and policies.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
- Received packages and mail at front desk and dispersed to correct employees.
- Welcomed patrons and immediately offered assistance by asking open-ended questions.
- Retrieved mail, packages and documents on behalf of guests, promptly verifying receipt and arranging for pickup or transmittal.
- Planned coverage needs and organized services to support incoming special events.
- Protected guest valuables with main safe or in individual boxes to maximize security.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Certified Nursing Assistant
Riverside Regional Medical Center
05.2017 - 10.2017
- Assisted patients with mobility needs, including moving to and from beds, organizing wheelchairs and preparing assistive devices.
- Transported patients between rooms and appointments or testing locations.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Helped patients effectively manage routine bathing, grooming and other hygiene needs.
Education
MBA -
Longwood University
Farmville, VA05.2022
Bachelor of Science - Healthcare Administration
Liberty University
Lynchburg, VA12.2019
Skills
- Customer service and assistance
- Excellent work ethic
- Planning and Coordination
- Verbal and written communication
- Computer skills
- Teamwork
- Insurance Verification
- Payment collection
Timeline
Financial Counselor
Atrium Health Wake Forest Baptist Medical Center
03.2021 - Current
Temporary Screener
Wake Forest Baptist Health-Davie Medical Center
09.2020 - 03.2021
Front Desk Receptionist
Bermuda Village Retirement Center
10.2019 - 09.2020
Certified Nursing Assistant
Riverside Regional Medical Center
05.2017 - 10.2017
MBA -
Longwood University
Bachelor of Science - Healthcare Administration
Liberty University
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