Ashleigh Norford
Fredericksburg,VA
Summary
Customer-oriented professional with a strong background in delivering exceptional support and driving customer satisfaction. Skilled in communication and problem-solving, with the ability to manage multiple tasks effectively. Learns quickly and adapts to new technologies, consistently enhancing operational processes to improve the customer experience.
Overview
8
8
years of professional experience
Work History
Amazon Driver
Blue Blox
Fredericksburg, VA
06.2025 - Current
- Delivered packages efficiently within designated routes.
- Organized delivery schedules and maintained order to enhance route efficiency.
- Resolved customer inquiries effectively during delivery interactions, ensuring a positive service experience.
- Communicated with dispatch regarding delivery updates and issues.
- Inspected vehicles for safety and operational readiness daily.
Amazon Driver
Wheelz Up
Manassas, Virginia
06.2022 - 05.2025
- Delivered packages to customers efficiently and on schedule.
- Provided excellent customer service during deliveries and pickups.
- Contacted customers prior to delivery to coordinate delivery times.
- Communicated with dispatch to confirm delivery details.
- Improved project completion time, multi-tasking operations on heavy equipment and trucks.
Assistant Teacher
Sparkles Family Fun Center
Fairfax, VA
02.2020 - 04.2022
- Assisted lead teacher in lesson planning and implementing educational programs.
- Provided individualized instruction to students who needed additional assistance.
- Monitored student behavior and encouraged positive interactions among peers.
- Supported classroom activities and maintained a safe, engaging environment for children.
- Communicated effectively with parents about student progress and daily activities.
- Participated in training sessions to enhance teaching strategies and classroom management skills.
Cashier
Foodlion Grocery Store
Manassas, Virginia
09.2018 - 01.2020
- Processed customer purchases accurately and promptly.
- Handled cash, credit, and gift card transactions securely.
- Collected payments and provided accurate change.
- Operated cash register efficiently during high-volume transactions.
- Greeted customers and answered any questions they had about the store's products and services.
- Assisted customers with product inquiries and store navigation.
- Resolved customer complaints with professionalism and empathy.
Education
Charles Colgan Sr High School
Manassas, VirginiaSkills
- Customer service
- Time management
- Problem solving
- Attention to detail
- Organizational skills
- Team collaboration
- Effective communication
- Process improvement
- Prioritization skills
- Strong working relationships
- Professionalism
- Customer Delivery
- Customer support
- Communication skills
Timeline
Amazon Driver
Blue Blox
06.2025 - Current
Amazon Driver
Wheelz Up
06.2022 - 05.2025
Assistant Teacher
Sparkles Family Fun Center
02.2020 - 04.2022
Cashier
Foodlion Grocery Store
09.2018 - 01.2020
Charles Colgan Sr High School