Ashleigh Pettenger
Colorado Springs,CO
Summary
Dedicated Team Leader with experience in managing a team of >20 people. Expertise in quality assurance initiatives, issue resolution and interpersonal communication. Proficient with project management, personnel training and team building. Passionate for leadership, teamwork, and overall client satisfaction.
Overview
4
4
years of professional experience
Work History
Assistant Teacher
Pikes Peak Boces
Colorado Springs , CO
2023.10 - Current
- Collaborated with other staff members to ensure student success.
- Assisted classroom teacher in developing and implementing lesson plans.
- Provided individualized instruction to students who needed additional assistance.
- Assessed student progress through observation, testing, and feedback from teachers.
- Received recognition for contributions to innovative concepts in classroom instruction.
Team Leader
[24]7.ai
Dallas , TX
2022.08 - 2023.04
- Promoted to leadership position in recognition of strong work ethic and provided exceptional customer service.
- Completed daily quality assurance duties to provide feedback for improvements.
- Created and distributed monthly, quarterly and annual reports to upper management regarding performance.
- Supported payrolls, driving timely and accurate payment of employee wages.
- Analyzed and measured employee performance, taking appropriate disciplinary action or recognition based on work performance.
Subject Matter Expert
[24]7.ai
Dallas , TX
2021.07 - 2022.08
- Offered one-on-one support for team members and managers to drive continuous improvement.
- Identified needs of customers promptly and efficiently.
- Answered incoming calls and chats, providing the highest level of professionalism and knowledgeable service to every customer.
- Exceeded call speed, accuracy and volume benchmarks on consistent basis.
- Offered a promotion in management and L&D.
Receptionist
Duncanville Glass
Duncanville , TX
2020.07 - 2021.03
- Scheduled and confirmed appointments.
- Managed customer complaints and rectified issues to complete satisfaction.
- Educated customers on the product to promote sales.
- Processed payments and updated accounts to reflect balance changes.
- Updated and recorded customer or client information to maintain accounts.
Education
GED -
GED Testing Service
Dallas, TX04.2021
Skills
- Audit processes
- Critical thinking
- Analytical
- Issue resolution
- Training
- Data management
Timeline
Assistant Teacher
Pikes Peak Boces
2023.10 - Current
Team Leader
[24]7.ai
2022.08 - 2023.04
Subject Matter Expert
[24]7.ai
2021.07 - 2022.08
Receptionist
Duncanville Glass
2020.07 - 2021.03
GED -
GED Testing Service
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