Rita Phillips
Permit Technician
Colorado Springs,CO
Summary
Detail-oriented, professional that is able to multitask in a fast paced environment.
Highly capable of training new employees while maintaining the high volume workload.
Knowledge of International Building Code and the licenses contractors need to obtain permits.
Able to assist contractors and homeowner's to submit plans for the review process, using our BDA soft ware.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Permit Technician
Pikes Peak Regional Building Department
2013.05 - Current
- Provided exceptional customer service by assisting applicants in navigating permitting process, answering questions, and offering solutions to potential issues.
- Updated operational records or licensing information using computer terminals.
- Informed customers by mail or telephone of additional steps needed to obtain licenses.
- Contributed to overall departmental improvement by suggesting new strategies for increased efficiency and effectiveness in permitting process.
- Maintained organized filing systems for both physical and electronic permit records, ensuring easy access to information when needed.
- Processed payments for fines and fees, maintained accurate drawers, issued receipts, and updated account balances.
- Collaborated with other departments to address complex permit scenarios, ensuring compliance with all relevant regulations.
- Developed strong relationships with contractors, architects, engineers, property owners ensuring smooth workflows throughout permit process.
- Manage approximately 100 calls, 50-60 emails and 25 walk up customers per day.
Manager
Copy Cup'n Keyboard
2009.09 - 2012.03
- Monitored and adjusted pricing, discounts and promotions to maximize profitability.
- Conducted performance evaluations for staff members, identifying areas of improvement while recognizing outstanding achievements as well.
- Carefully interviewed, selected, trained, and supervised staff.
- Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Worked well in team setting, providing support and guidance.
Education
Associate of Arts - Business Management
Southeastern Community College
West Burlington, IA05.1987
Skills
- Proficient in multimedia, database, spreadsheet software
- Database Management
- Time management mastery
- Dispute Resolution
- Researching skills
- Code Compliance Knowledge
- Building Codes
- Data Entry
Accomplishments
I served on the Davis County School Board for 4 years, helping to ensure that all students receive the eduction and tools needed to succeed.
Worked with educators to assist in getting the materials needed for the success of the students education.
Certification
I have been certified with the International Code Council for permit technicians since 2016.
Timeline
Permit Technician
Pikes Peak Regional Building Department
2013.05 - Current
Manager
Copy Cup'n Keyboard
2009.09 - 2012.03
Associate of Arts - Business Management
Southeastern Community College
I have been certified with the International Code Council for permit technicians since 2016.
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