Ashleigh Roessler
Austin,TX
Summary
Professional managerial candidate with over 15 years of restaurant experience. Possesses deep understanding of operational excellence and team leadership. Proven ability to drive growth and enhance productivity through strategic planning and effective resource management. Emphasizes collaboration and adaptability to meet organizational goals, showcasing excellent problem-solving and decision-making abilities.
Overview
16
16
years of professional experience
Work History
General Manager
The Peached Tortilla
Cedar Park, TX
09.2024 - Current
- Promoted from Assistant Manager to General Manager in September 2024.
- Oversaw daily operations, ensuring efficiency and quality in service delivery.
- Developed and implemented strategic business plans to drive growth and profitability.
- Managed staff recruitment, training, and performance evaluations to enhance team effectiveness.
- Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry standards.
- Formulated policies and procedures to streamline operations.
- Implemented operational strategies and effectively built customer and employee loyalty.
Assistant General Manager
Bar Peached
Austin, TX
05.2021 - 09.2024
- Promoted from Server to Assistant General Manager in May 2021.
- Directed operational workflows to enhance service delivery and guest satisfaction.
- Implemented staff training programs to improve team performance and reduce turnover.
- Streamlined communication channels between front-of-house and back-of-house teams for efficiency.
- Mentored staff members, fostering a supportive work environment that enhanced employee performance and retention.
- Handled cash accurately and prepared deposits.
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
Server
Sway South First
Austin, TX
04.2015 - 03.2020
- Delivered exceptional customer service, ensuring guest satisfaction and loyalty.
- Trained new servers on menu knowledge and service protocols, enhancing team performance.
- Maintained cleanliness and organization of dining area, adhering to health and safety standards.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Cafe and Banquet Server
Elkins Lake Recreation Club
Huntsville, TX
06.2014 - 01.2015
- Delivered exceptional service during events, ensuring guest satisfaction and adherence to club standards.
- Assisted in training new servers on club protocols, improving team efficiency and service quality.
- Managed multiple tasks simultaneously while maintaining composure under pressure in fast-paced banquet environments.
- Demonstrated exceptional teamwork by collaborating with fellow servers to maintain a smooth flow of service during large-scale events.
Assistant General Manager
Potato Shack
Huntsville, TX
08.2010 - 05.2014
- Started as a line cook, promoted to Assistant General Manager in May 2022.
- Oversaw inventory management processes to maintain proper stock levels and minimize spoilage or waste.
- Ensured compliance with all health department regulations by implementing strict sanitation guidelines throughout the establishment.
- Enforced quality assurance protocols to deliver ideal customer experiences.
Education
BBA - International Business & Economics
Sam Houston State University
Huntsville, TX12-2021
Skills
- Leadership and team building
- Problem resolution
- Operations management
- Training and development
- Customer relations
- Team player
Timeline
General Manager
The Peached Tortilla
09.2024 - Current
Assistant General Manager
Bar Peached
05.2021 - 09.2024
Server
Sway South First
04.2015 - 03.2020
Cafe and Banquet Server
Elkins Lake Recreation Club
06.2014 - 01.2015
Assistant General Manager
Potato Shack
08.2010 - 05.2014
BBA - International Business & Economics
Sam Houston State University