Ashleigh Rouse
Bolivar,TN
Summary
Multi-talented business professional with a proven track record in driving business growth through strategic initiatives and effective leadership. I possess a comprehensive understanding of market dynamics, analyzing trends, identifying opportunities, and implementing innovative solutions to enhance organizational performance.
Overview
8
8
years of professional experience
Work History
Patient Care Technician
Methodist Le Bonheur
05.2022 - 03.2024
- Successfully completed registrations and assessments into Ehr system.
- Gracefully answered all telephone calls, transferred line to appropriate personnel, took accurate messages while relaying in a timely manner.
- Worked directly with nurses, respiratory team, doctors, lab/phlebotomy, and pharmacy with any issues directly related to the care of the clients on the unit.
Patient Care Technician
West Tennessee Healthcare
03.2020 - 01.2024
- Monitored vital signs, and assisted nurses with essential tasks, streamlining workflow, and increasing efficiency in the healthcare setting.
- Assisted in training new Patient Care Technicians, sharing knowledge and best practices to ensure consistency in care delivery.
- Performed blood draws, EKGs, and other diagnostic tests accurately and efficiently for prompt analysis by healthcare professionals.
Account Specialist
World Finance
03.2019 - 03.2020
- Achieved high levels of client satisfaction through timely resolution of billing disputes or other account-related concerns.
- Enhanced client satisfaction by promptly resolving account issues and providing exceptional customer service.
- Conducted thorough analysis of client portfolios, identifying opportunities for growth and improvement.
- Prospected for new customers in target areas or demographics to bring in new business.
Senior Mobile Sales Associate
The Revenue Optimization Company
03.2016 - 02.2019
- Boosted customer satisfaction by providing exceptional product knowledge and tailored recommendations.
- Assisted in staff training initiatives, sharing best practices for sales strategies and customer service techniques with new hires.
- Developed strong rapport with clients, fostering long-term relationships that led to regular referrals and new business opportunities.
- Managed multiple priorities effectively under pressure during peak hours or high-traffic seasons to ensure seamless operations at all times.
Education
MBA - Business Management
Colorado Technical University
Colorado Springs, CO02.2023
Bachelor of Science - Health Administration
Colorado Technical University
Colorado Springs, CO01.2019
Associate of Science - Health Administration
Colorado Technical University
Colorado Springs, CO09.2017
Skills
Accounting
- Data Collection
- Business Analysis
- Market Research
- Problem-Solving
- Risk Assessment
- Customer Service
- Multitasking
- Excellent Communication
- Critical Thinking
- Organization and Time Management
- Product Management
Timeline
Patient Care Technician
Methodist Le Bonheur
05.2022 - 03.2024
Patient Care Technician
West Tennessee Healthcare
03.2020 - 01.2024
Account Specialist
World Finance
03.2019 - 03.2020
Senior Mobile Sales Associate
The Revenue Optimization Company
03.2016 - 02.2019
MBA - Business Management
Colorado Technical University
Bachelor of Science - Health Administration
Colorado Technical University
Associate of Science - Health Administration
Colorado Technical University