RONIKA WILLIAMS
New Port Richey
Summary
Healthcare professional ready to contribute to patient care excellence. Expertise in providing compassionate care and supporting medical staff in fast-paced environments. Reliable team player focused on adapting to evolving patient needs and delivering quality outcomes.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Patient Care Technician
Mease Countryside Hospital
Safety Harbor, FL
12.2024 - Current
- Monitor patient vital signs, documenting changes for medical staff assessment.
- Assist in patient mobility and daily living activities to enhance comfort and recovery.
- Collaborate with nursing teams to implement individualized care plans for patients in a emergency room setting.
- Educate patients and families on post-discharge care, promoting understanding and adherence.
- Monitor vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
- Change linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Perform EKGS
- Perform blood draws
Patient Care Tech
Morton Plant Hospital
Clearwater, FL
11.2023 - 11.2024
- Collect and perform Urinalysis testing.
- Provide bedside patient care and assist with daily living activities
- Performed blood draws, EKGs, and other diagnostic tests accurately and efficiently for prompt analysis by healthcare professionals.
- Monitored patient vital signs and reported changes to nursing staff promptly.
- Assisted in daily patient activities, promoting comfort and well-being.
- Trained new staff on best practices for patient interactions and safety protocols.
- Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
- Maintained cleanliness and organization of patient care areas following health standards.
- Documented patient information accurately in electronic health records for seamless communication.
- Insert and remove urine foley catheters
Medical Assistant
BayCare Medical Group
St. Petersburg, FL
08.2020 - 10.2023
- Administered patient assessments and vital sign monitoring to support clinical staff.
- Administerd vaccinations
- Coordinated scheduling for patient appointments, optimizing clinic workflow efficiency.
- Assisted in the preparation of examination rooms, ensuring compliance with health standards.
- Educated patients on treatment plans and medication instructions to enhance care understanding.
- Managed electronic health records with accuracy to maintain up-to-date patient information.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
After Sales Management Coordinator
Tech Data Corp.
Clearwater, FL
05.2019 - 08.2020
- Assisted Resellers by providing customer service by email or phone calls.
- Helped customers to submit and process return claims and follow up on existing claims due to customer error or regarding damaged or defective products.
- Provided customers with carrier-related information and supported the Sales team by submitting replacement orders.
Member Relations
Matrix Medical Network
Clearwater, FL
09.2018 - 04.2019
- Promoted the benefit of and scheduled health risk assessments with members of health insurance plans.
- Contacted health plan members and secured appointments for Comprehensive Health Assessments through various channels.
- The assessments were designed to educate and inform patients and family members of health risk factors.
Customer Service Representative – Call Center
FIS
St. Petersburg, FL
09.2016 - 09.2018
- Interacted with customers via telephone calls, email, mail, and social media to resolve complaints.
- Communicated effectively to ascertain problem or reason for calling.
- Helped customers place orders and aided with refunds and exchanges.
- Entered data and documented customer interactions with high attention to detail.
- Provided quality customer service, followed procedures, and handled confidential information.
Education
Medical Assistant Diploma -
Ultimate Medical Academy
Clearwater, FLHigh School Diploma - undefined
Boca Ciega High School
GulfportSkills
- Medical Assistant
- Emergency Room
- Allied Healthcare
- Medical Coding
- ICD-10
- CPT
- Medical Office Procedures
- Office Accounting
- Medical Terminology
- Pharmacology
- OSHA
- HIPAA Compliance
- Clinical Procedures
- Diagnostic Testing
- Vital Signs
- Glucose
- HGB
- Patient Care
- EKG
- ECG
- Telemetry
- Triage
- Specimen Preparation
- Wound Collection
- Urinalysis
- Sterile Field
- Surgical Asepsis
- Suture Removal
- Minor Surgery Preparation
- Minor Surgery Assistance
- Phlebotomy
- Venipuncture
- Finger
- Capillary Sticks
- Injections (IM, ID, SQ)
- Front / Back Office
- Computer Skills
- Data Entry
Certification
- HIV / AIDS / Blood Borne Pathogens (BBP)
- CPR / BLS / AED
- First Aid Nationally Registered Certified Medical Assistant
Timeline
Patient Care Technician
Mease Countryside Hospital
12.2024 - Current
Patient Care Tech
Morton Plant Hospital
11.2023 - 11.2024
Medical Assistant
BayCare Medical Group
08.2020 - 10.2023
After Sales Management Coordinator
Tech Data Corp.
05.2019 - 08.2020
Member Relations
Matrix Medical Network
09.2018 - 04.2019
Customer Service Representative – Call Center
FIS
09.2016 - 09.2018
High School Diploma - undefined
Boca Ciega High School
Medical Assistant Diploma -
Ultimate Medical Academy