Madison Horn
Kingsport,TN
Overview
5
5
years of professional experience
1
1
Certification
Work History
PCT (Patient Care Technician)
Ballad Health
04.2023 - Current
- Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements.
- Answered patient assistance calls, assessed needs, and offered qualified support.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Performed blood draws, EKGs, and other diagnostic tests accurately and efficiently for prompt analysis by healthcare professionals.
- Contributed to a positive patient experience by keeping rooms clean, organized, and well-stocked with supplies.
Patient Service Representative
Ballad Health
12.2021 - 04.2022
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Handled customer service inquiries in person, via telephone and through email.
- Streamlined appointment scheduling for increased patient convenience and reduced wait times.
- Coordinated referrals efficiently between primary care providers and specialists, ensuring a seamless patient experience.
After-School Care Provider
YMCA Of Greater Kingsport
06.2019 - 12.2019
- Provided homework assistance, resulting in better understanding of subject material and increased confidence in students.
- Created a clean, organized environment that encouraged learning by keeping materials accessible to students at all times.
- Provided emotional support when needed, helping students navigate through challenging personal issues while fostering resilience and coping skills development.
- Developed strong relationships with students and parents, creating a supportive and welcoming environment.
Hostess
Cheddar's Scratch Kitchen
12.2018 - 05.2019
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
Education
No Degree - CMA
Cengage
Kingsport, TN04.2024
High school or equivalent -
Bella Donna Academy of Cosmetology
Kingsport, TN07.2021
High school or equivalent - Psychology
Northeast State Community College
Blountville, TN04.2019
Skills
- Customer Service
- Host/Hostess
- Front Desk
- Restaurant Experience
- Organizational Skills
- Medical Assistant
- Patient care
- Vital signs
- Computer skills
- Medical terminology
- EMR systems
- Medical office experience
- Customer service
- Reliability and punctuality
- Patience and Empathy
Certification
- BLS Certification
- Certified Medical Assistant
- Currently studying for the Certification Exam.
Additional Information
I am currently enrolled in an online course through Ballad to get my CMA. I have completed all of the coursework. I am studying for my certification exam, and hope to be a Certified Medical Assistant in the next few weeks.
Timeline
PCT (Patient Care Technician)
Ballad Health
04.2023 - Current
Patient Service Representative
Ballad Health
12.2021 - 04.2022
After-School Care Provider
YMCA Of Greater Kingsport
06.2019 - 12.2019
Hostess
Cheddar's Scratch Kitchen
12.2018 - 05.2019
No Degree - CMA
Cengage
High school or equivalent -
Bella Donna Academy of Cosmetology
High school or equivalent - Psychology
Northeast State Community College
- BLS Certification
- Certified Medical Assistant
- Currently studying for the Certification Exam.