Ashleigh Rushly
Nehalem,OR
Summary
Dependable and dynamic leader with extensive experience at Marzano's, and in the pizza industry. Excels in guest relations and managing staff in a fast paced, high-volume restaurant . Proven ability to enhance customer satisfaction through effective training and quality control, while adeptly managing POS systems to streamline operations. Committed to fostering a positive team environment and advocating for my team and the businesses needs.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Server/ FoH Manager
Marzanos Pizza Pie
Manzanita, OR
07.2021 - Current
- Assisted in setting up new POS system and training employees as the business shifted from paper to electronic systems under new ownership.
- Collaborated with BoH manager to help steer our team through a leadership transition, and navigate the reconstruction and employee turnover.
- Worked with POS system backend and company wide tools to better track and improve sales and labor, resulting in our prime cost improving 5% in my second year.
- Managed day-to-day FOH operations to uphold and improve quality and standards.
- Cultivated relationships with the locals and regular customers, through conversation and quality service, striving to sustain customer expectations in Marzano's fast paced environment.
- Maintained positive team environment by encouraging teamwork and respect.
- Performed cash handling activities and secured nightly bank deposits.
- Maintained kitchen cleanliness and sanitation through correct procedures and creation of SOP's.
Barista/Shift Manager
Manzanita Coffee Co.
Manzanita, OR
04.2021 - 07.2022
- Maintained and operated espresso machines, blenders, commercial coffee pots, and other equipment.
- Engendered customer loyalty by remembering personal preferences and creating regular conversation.
- Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction.
- Scheduled staff stations and managed shifts.
- Trained employees to make espresso as well as run a shift open to close, with positive reinforcement.
- Controlled line and high-volume orders with quick, accurate, and quality service.
- Learned menu item's preparation and numerous off-label drinks to meet customers needs.
Server, Cook, Delivery Driver
Pizza Hut
Harrisonville, MO
10.2015 - 09.2020
- Served food and beverages promptly with attention to customer needs.
- Planned optimal routes to deliver multiple orders per trip.
- Collaborated with team members and contributed to team efforts by supporting other workstations during shift.
- Assembled pizzas then cooked them in conveyor oven, removed when done, cut and boxed completed orders, entering real-time preparation updates in POS.
- Observed pre-delivery procedures for preparing orders, verifying order contents against receipt, boxing, labeling and affixing receipts before dispatching for delivery.
- Prepared pre-made dough and other pre-made items, following store recipes to mix ingredients, and allowing dough to have the proper time to rise and cool.
Education
Bachelor of Arts - Cultural Anthropology
The Evergreen State College
Olympia, WA06-2021
Skills
- Shift management and training
- Conflict Resolution
- Labor Cost and Sales Management
- POS system operations
- Quality control
- Restaurant maintenance
- Staff Scheduling and Hiring
Certification
Oregon Food Handlers
Timeline
Server/ FoH Manager
Marzanos Pizza Pie
07.2021 - Current
Barista/Shift Manager
Manzanita Coffee Co.
04.2021 - 07.2022
Server, Cook, Delivery Driver
Pizza Hut
10.2015 - 09.2020
Bachelor of Arts - Cultural Anthropology
The Evergreen State College