Ashleigh Shipman
Summary
Results-driven and customer-focused management professional with extensive experience in sales, customer service, team leadership, and daily operations management. Proven ability to build strong relationships, exceed performance goals, and deliver exceptional customer experiences in fast-paced environments. Highly organized with excellent communication, problem-solving, and administrative skills, including cash handling, scheduling, and record management. Eager to transition into a Leasing Consultant role where I can leverage my sales expertise, passion for helping others, and commitment to outstanding service to assist prospective residents in finding their ideal home while contributing to the success and growth of the community.
Overview
4
4
years of professional experience
Work History
Assistant Store Manager
Roses discount store
Baltimore, MD
10.2022 - Current
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Supervised team members to ensure excellent customer service standards.
- Resolved customer complaints promptly to maintain satisfaction levels.
- Handled complaints from customers by empathetically listening, recording details and offering solutions.
- Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity.
- Trained new employees on store policies and procedures effectively.
- Coordinated inventory management processes to maintain stock levels.
- Monitored cash handling procedures for accuracy and compliance.
- Maintained accurate records of all transactions, stock levels and employee performance metrics.
- Maintained a safe working environment by enforcing safety regulations.
- Collaborated with management on promotional events and marketing strategies.
- Assisted in managing daily store operations and employee scheduling.
- Built lasting connections with clients to foster business growth.
Education
Randallstown High School
Baltimore, MDSkills
- Sales strategies
- Customer service management
- Inventory management
- Staff scheduling
- Retail operations
- Sales growth
- Hiring and training
- Customer experience
- Effective communication
- Time management
- Conflict resolution
- Financial reporting
- Pricing and markdowns
- Marketing
- Multitasking
- Cash handling
Timeline
Assistant Store Manager
Roses discount store
10.2022 - Current
Randallstown High School