Summary
Overview
Work History
Education
Skills
Availability
Certifications And Awards
Timeline
Generic

Ashleigh Short

Chicago,IL

Summary

Compassionate and detail-oriented professional with a background in customer service, data entry, and team leadership seeking to transition into an Enrichment Leader role in a senior living environment. Passionate about providing engaging and meaningful activities for individuals with cognitive impairments, while bringing excellent communication skills, empathy, and reliability to every interaction.

Overview

9
9
years of professional experience

Work History

Intake Specialist

Bridge Legal
Chicago, USA
11.2022 - 01.2025
  • Conducted over 250 personalized client interactions daily, demonstrating strong verbal communication skills and patience.
  • Accurately entered sensitive client data into secure systems for over 1,000 customers.
  • Trained new employees on protocols and customer engagement techniques.
  • Handled sensitive information with discretion and professionalism.

Night Manager / Auditor

Hyatt Place Chicago
Chicago, USA
06.2016 - 11.2022
  • Provided responsive guest service including complaint resolution and special accommodations.
  • Ensured accounting accuracy by reconciling credit card and cash transactions nightly.
  • Prepared nightly operational summaries and coordinated follow-up tasks.
  • Demonstrated reliability with consistent overnight scheduling.

Education

Bachelor of Science - Business Management

Central State University
Wilberforce, OH
05.2012

Skills

  • Group facilitation and activity leadership
  • Customer-centered service
  • Empathy and emotional intelligence
  • Verbal and written communication
  • Data entry and documentation
  • Microsoft Office Suite
  • Zoom
  • Skype
  • Slack
  • Team training and support

Availability

Able to work Tuesday-Saturday or Sunday-Thursday schedules, including weekends as required.

Certifications And Awards

Delta Mu Delta Honor Society, Central State University, 2011

Timeline

Intake Specialist

Bridge Legal
11.2022 - 01.2025

Night Manager / Auditor

Hyatt Place Chicago
06.2016 - 11.2022

Bachelor of Science - Business Management

Central State University

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