Ashleigh Sims
Gainesville,GA
Summary
Excel at non-conformance investigations. Exercise judgment within defined procedures to determine action needed to resolve problems. Leverages strong communication and technical writing skills to achieve appropriate outcomes.
Dependable and Prompt, problem solving professional, data entry skills and deadline oriented are just a few of my skills and qualifications.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Quality Control Analyst
Packaging Specialties
Gainesville, Ga
01.2019 - Current
- Conducted root cause analysis for recurring issues, developing long-term solutions to prevent recurrence.
- Investigate and correct customer issues and complaints relating to quality.
- Coordinate objectives with production procedures in cooperation with other team leaders and managers to maximize product reliability and minimize cost.
- Visit customer sites as needed or related to projects.
- Provided training to new hires on quality control procedures, fostering a culture of excellence within the team.
- Inspected raw materials and finished products to verify quality and disposed items that did not meet safety requirements.
- Improved overall production efficiency by identifying and resolving quality control issues.
- Maintained a safe working environment, adhering to safety regulations and proper handling of hazardous materials.
- Conducted data review and followed standard practices to find solutions.
- Inspected incoming products for adherence to labeling laws and company quality standards.
- Inspected items and compared against standards to meet regulatory requirements.
- Collaborated with cross-functional teams for effective resolution of manufacturing discrepancies.
- Developed comprehensive documentation, maintaining accurate records of quality control results and actions taken.
- Supported continuous improvement initiatives by analyzing data trends and recommending process enhancements.
- Enhanced product quality by conducting thorough analyses and implementing corrective actions.
- Participated in regular meetings with senior management to discuss ongoing projects, challenges faced, and proposed improvements.
- Determined root cause of deviations and non-conforming results and implemented appropriate corrective and preventive actions throughout product development process.
- Planned and implemented performance improvement and quality assurance programs.
- Sustained high levels of internal and external customer satisfaction through timely resolution of non-conformance issues.
- Performed equipment calibration to maintain accuracy in testing procedures, ensuring consistent results across all samples.
- Ensured regulatory compliance by staying updated on industry standards and government regulations affecting product quality.
- Suggested improvements to designs and documentation to improve product reliability and manufacturability.
- Contributed to cost-saving initiatives through resource optimization and waste reduction strategies while maintaining product quality.
- Adhered to safety and clean area procedures to comply with agency and regulatory mandates.
- Assisted in supplier evaluations, contributing to the selection of high-quality raw materials and components.
- Reviewed and validated quality requirements for manufacturing planning, supplier purchase orders, and engineering specifications to meet contract compliance regulations.
- Streamlined processes, implementing rigorous testing protocols to ensure product reliability.
- Reduced customer complaints with consistent monitoring of products for adherence to company standards.
- Achieved shorter lead times by optimizing workflow processes, resulting in faster delivery times for customers.
- Evaluated risks associated with potential changes in processes or materials, mitigating negative impacts on final products.
- Instructed vendors or contractors on quality guidelines, safety procedures, testing procedures and ways to eliminate deficiencies.
- Trained and coached existing and new employees on multiple investigative case types and internal control processes.
- Minimized down time [Number]% by reducing production rework and recalls.
- Created and maintained several databases to track statistical data.
- Created and revised procedures, checklists and job aids to reduce errors.
- Analyzed quality and performance data to support operational decision-making.
- Developed and maintained quality assurance procedure documentation.
- Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
- Created and collaborated in implementation and maintenance of customer complaint log.
- Liaised with vendors and end-users to uncover system optimization opportunities.
- Liaised between quality control and other departments and contractors, providing project updates and consultation.
Optical Technician
Eye Site Vision Center
Gainesville, GA
01.2017 - 01.2019
- Aided patients in selection of flattering eyeglass frames appropriate for prescription and style preferences.
- Contributed to team success with strong collaboration skills, participating in staff meetings and offering support when needed.
- Filed claims with vision and medical insurance companies to garner payment for optical services.
- Delivered exceptional customer service by addressing concerns promptly and professionally, ensuring customer loyalty.
- Measured patients' faces for bridge, eye size, and temple length to select comfortable frames.
- Demonstrated commitment to ongoing professional development through attendance at industry conferences, workshops, and seminars.
- Suggested optional items such as lens coatings and lightweight lenses to improve patient experience with eyeglasses.
- Contacted patients when eyeglasses or contact lenses arrived in store and assisted with final fitting.
- Developed expertise in specialized tasks such as edging lenses, repairing frames, and adjusting eyewear for optimal fit and comfort.
- Conducted thorough quality control checks on completed eyewear orders before dispensing them to patients.
- Facilitated seamless transitions between departments by coordinating effectively with other staff members involved in the patient care process.
- Established a welcoming environment for patients by maintaining a professional appearance and demeanor throughout each workday.
- Calibrated seg heights, vertex, and pupillary distance and pantoscopic tilt to customize eyeglass orders and create perfect fit.
- Coordinated patient scheduling, monitored patient flow throughout office and properly communicated delays.
- Operated and maintained lensometers, refraction units, auto-refractors, and visual field analyzers for patient testing.
- Maintained inventory levels and accurate records of contact lenses and eyeglass frames.
- Collaborated with optometry staff to reach individual and team goals.
- Helped patients with selecting and ordering glasses or contact lenses to encourage informed decisions.
Optical Technician
Advanced Eye Center
Gainesville, GA
01.2012 - 01.2017
- Aided patients in selection of flattering eyeglass frames appropriate for prescription and style preferences.
- Contributed to team success with strong collaboration skills, participating in staff meetings and offering support when needed.
- Ensured accurate order fulfillment with meticulous attention to detail throughout the lens creation process, from inputting prescriptions to final inspections.
- Increased operational efficiency by cross-training in multiple roles, providing flexibility within the team during peak periods or staff absences.
- Exceeded company benchmarks for product quality and consistency through rigorous adherence to established manufacturing standards.
- Maintained high customer satisfaction with timely delivery of accurately produced prescription lenses.
- Improved lens production quality by implementing advanced inspection techniques and maintaining clean work environments.
- Reduced errors and rework by conducting thorough quality checks at multiple stages of the lens production process.
- Filed claims with vision and medical insurance companies to garner payment for optical services.
- Delivered exceptional customer service by addressing concerns promptly and professionally, ensuring customer loyalty.
- Reduced wait times by effectively scheduling appointments and managing patient flow within the office.
- Ensured accuracy in billing practices by meticulously verifying insurance information for each patient encounter.
- Measured patients' faces for bridge, eye size, and temple length to select comfortable frames.
- Set up attractive displays, shared current promotions, and offered excellent customer service to increase satisfaction.
- Demonstrated commitment to ongoing professional development through attendance at industry conferences, workshops, and seminars.
- Increased sales by educating customers on lens options, frame styles, and overall eyewear benefits.
- Suggested optional items such as lens coatings and lightweight lenses to improve patient experience with eyeglasses.
- Contacted patients when eyeglasses or contact lenses arrived in store and assisted with final fitting.
- Achieved high levels of customer satisfaction through personalized attention to individual needs during frame selection.
- Developed expertise in specialized tasks such as edging lenses, repairing frames, and adjusting eyewear for optimal fit and comfort.
- Conducted thorough quality control checks on completed eyewear orders before dispensing them to patients.
- Established a welcoming environment for patients by maintaining a professional appearance and demeanor throughout each workday.
- Provided valuable feedback on product offerings and services, contributing to the continuous improvement of the optical practice.
- Improved workflow efficiency by maintaining and calibrating optical equipment regularly.
- Calibrated seg heights, vertex, and pupillary distance and pantoscopic tilt to customize eyeglass orders and create perfect fit.
- Streamlined inventory management by organizing stock and maintaining accurate records of available products.
- Operated lensometers to orient and mark uncut lenses for eyeglasses.
- Instructed patients on proper insertion, removal, and cleaning techniques for contact lenses.
- Maintained inventory levels and accurate records of contact lenses and eyeglass frames.
- Filled and dispensed eyeglass prescriptions, fitting frames, lenses and contact lenses for comfort and convenience.
- Coordinated patient scheduling, monitored patient flow throughout office and properly communicated delays.
Education
Associate of Arts - Interdisciplinary Studies
Piedmont College
Demorest, GASkills
- Corrective Actions
- Quality Management Systems
- Customer Focus
- Sampling protocols
- Product Inspections
- Sampling procedures
- Inventory Management
- ISO standards knowledge
- Materials inspections
- Industry-Specific Knowledge
- Lean Six Sigma
- Documentation Review
- Quality processes
- Quality Improvement
- Materials Inspection
- Data Analysis
- Training implementation
- Defect tracking
- New project development
- Audit processes
- Continuous Improvement
- Cost-reduction methods
- Risk Assessment
- Correction action planning
- Attention to Detail
- Raw Materials Receiving
- Materials Analysis
Accomplishments
- Supervised team of 1 staff member.
- Achieved [Result] by introducing [Software] for [Type] tasks.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Affiliations
- ?
Certification
- [Area of certification], [Company Name] - [Timeframe]
- QTC - Quality Technician Certification
Camping, Art
?
Additional Information
?
Timeline
Quality Control Analyst
Packaging Specialties
01.2019 - Current
Optical Technician
Eye Site Vision Center
01.2017 - 01.2019
Optical Technician
Advanced Eye Center
01.2012 - 01.2017
Associate of Arts - Interdisciplinary Studies
Piedmont College