Digital Forensics
Ashleigha McMillan
Manager of Quality Assurance
Silver Spring,MD
Summary
Hardworking and passionate cybersecurity graduate student with strong organizational skills eager to secure entry-level cybersecurity analyst position. Ready to help team achieve company goals.
Overview
7
7
years of professional experience
6
6
years of post-secondary education
Work History
Manager of Quality Assurance
Maryland Community Connection
Lanham, MD
11.2016 - Current
- Manage and oversee 68 individuals with intellectual and developmental disabilities' employment and personal support services so that they are able to achieve their personal and employment outcomes to ensure a quality of life.
- Conduct investigations and incident reports to address the individuals' health and safety needs while staying in compliance with Maryland State laws.
- Investigate customer complaints and perform corrective actions to resolve quality issues.
- Conduct process and system audits to identify areas of improvement and enforce compliance with the State of Maryland Department of Developmental Disabilities Administration standards.
- Develop and implement comprehensive quality assurance plans to monitor the quality of the individuals' services while adhering to the State of Maryland Department of Developmental Disabilities Administration standards.
- Serve as a focal point for all case management and quality assurance activities to further streamline departmental operational and administrative procedures to ensure the effective delivery of services.
- Oversee quality control of data entry system, claims documentation , Person Centered Plans, cost detail spreadsheets, maintenance, and security of pertinent confidential information of the individuals.
- In the absence of the Deputy Director, there have been times whereas I will take on the responsibility to complete documentation that is needed for licensing for the company to continue to provide day-to-day operations.
Tax Coordinator
Extraordinaire Tax Services
02.2016 - 04.2022
- Reconciles processed work by verifying entries and comparing system reports to balances
- Prepared tax returns for individuals and businesses.
- Proved successful working within tight deadlines and a fast-paced environment.
- Worked effectively in fast-paced environments.
- Ensures all administrative policies are implemented and compliant with existing taxation regulations
- Charges expenses to client's accounts by analyzing invoice and expense reports and recording entries
- Design and implement office policies by establishing standards and procedures; measuring results against standards; making necessary adjustments when appropriate
- Design filing systems; procedures; assign and monitor clerical functions
- Manage invoice entry and tax documents uploads into QuickBooks and Drake Manager Software
- Maintains office services by organizing office operations and procedures; scheduling client tax appointments; controlling correspondence and confidential financial and personal information.
Education
Master of Science - Digital Forensics and Cyber Investigation
University of Maryland of Global Campus
Adelphi, Maryland 02.2021 - Current
Bachelor of Arts - Criminal Justice
Delaware State University
Dover, Delaware 08.2009 - 12.2013
Skills
Critical ThinkingAdaptabilityInterviewingCuriosityMicrosoft Office
Employee supervision
Verbal and written communication
Employee training
Familiarity with quality standards
Interests
Incident Response
Cyber Investigations
Timeline
Master of Science - Digital Forensics and Cyber Investigation
University of Maryland of Global Campus
02.2021 - Current
Manager of Quality Assurance
Maryland Community Connection
11.2016 - Current
Tax Coordinator
Extraordinaire Tax Services
02.2016 - 04.2022
Bachelor of Arts - Criminal Justice
Delaware State University
08.2009 - 12.2013