Ashley Ulrich
Fort Wayne,IN
Summary
I have excellent organizational skills. attention to detail. I have worked quite a few healthcare jobs and. customer service so it has given me skills some may not be able to offer. I’m efficient, excellent at problem solving. Customer relations. I have worked healthcare during the COVID-19 pandemic so i’m able to be efficient, excellent under pressure.
Overview
7
7
years of professional experience
Work History
Delivery Driver
DoorDash
05.2022 - Current
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
Medical Assistant
Hometown Family Practice
11.2020 - Current
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
Medical Assistant
Walk In Urgent Care
01.2019 - 03.2020
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Streamlined office operations by managing inventory levels, ordering supplies, and organizing storage areas.
- Provided support during emergencies by administering first aid treatments under physician supervision until further assistance arrived.
- Collaborated with interdisciplinary healthcare teams to provide coordinated care.
- Maintained inventory of medical supplies, ensuring availability for all procedures and treatments.
- Reduced wait times by swiftly processing insurance claims, verifying coverage, and obtaining pre-authorizations when necessary.
- Optimized appointment scheduling processes to minimize conflicts and maximize physician availability for patients.
- Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
- Maintained strict adherence to infection control protocols by following proper sterilization techniques for medical equipment.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Performed medical records management, including filing, organizing and scanning documents.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
Receptionist
Hometown Family Practice
10.2020 - 2021
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Corresponded with clients through email, telephone, or postal mail.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
Education
Psychology
The Ohio State University
Lima, OHMedical Assistant
On Job Training
Skills
- Organizational skills
- Attention to detail
- Customer service
- Efficiency
- Conflict Resolution
- HIPAA compliance
- Patient scheduling
- Customer service
- Medical terminology knowledge
- Medical terminology
- Vital sign monitoring
- Direct patient care
- Clinical documentation
- Patient-focused care
- Data entry
- Reliable team player
- Procedure assistance
- Electronic health records
- Electronic medical records
- Compassionate
- CPR
- Immunization administration
- Specimens collection and processing
- Patient assessments
- Medical procedures
- Professionalism and ethics
- Maintaining confidentiality
- Laboratory specimen collection
- Insurance verification
- Appointment setting
- Compassionate caregiver
- First aid
- Sterilization techniques
- Medical supply inventory
- Adaptable
- Patient management
- Patient relations
- Inventory and supply management
- Prioritizing stat orders
- Payment collection
Timeline
Delivery Driver
DoorDash
05.2022 - Current
Medical Assistant
Hometown Family Practice
11.2020 - Current
Receptionist
Hometown Family Practice
10.2020 - 2021
Medical Assistant
Walk In Urgent Care
01.2019 - 03.2020
Psychology
The Ohio State University
Medical Assistant
On Job Training