Hi, I’m
Ashley Abbott
Port Charlotte,FL
A leader leads by example not by force.
Sun Tzu, The Art of War
Summary
Accomplished General Manager at Olive Garden, adept in operations management and team leadership. Excelled in reducing staff turnover, enhancing customer satisfaction through strategic service improvements, and driving team development. Proven expertise in inventory control and staff training, showcasing a blend of hard and soft skills vital for operational excellence. Licensed Mortgage Loan Officer (NMLS# 2708301)
Overview
29
years of professional experience
1
Certificate
Work History
Olive Garden
General Manager
08.2014 - Current
Job overview
- Managed all aspects of daily operations, including budgets, inventory control, vendor relations, and a staff of 160.
- Achieved a consistent growth in sales, leading to the restaurant being awarded the Diamond Club 2023.
- Effectively managed labor costs below 24% by monitoring productivity levels among staff members and making strategic scheduling decisions.
- Mentored and developed staff members for career advancement opportunities, leading to a more skilled and motivated workforce.
- Developed and promoted 12 team members into management and three managers into the General Manager role.
Olive Garden
Restaurant Manager
06.2010 - 08.2014
Job overview
- Worked in all aspects of manager positions including, culinary, service and sales.
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Maintained high level of guest satisfaction, low food and alcohol waste, and both dining room and kitchen efficiency.
Olive Garden
Server, Bartender, Trainer
01.2009 - 05.2010
Job overview
- Demonstrated strong multitasking skills.
- Mentored new hires, resulting in stronger staff development and increased productivity.
Paul Palliser, DDS, PC
Front Office Assistant
07.2001 - 08.2009
Job overview
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
- Facilitated effective communication.
U. S. Army
Journalist, Public Affairs Specialist
07.1996 - 07.2001
Job overview
- Planned, executed and documented Presidential Inauguration.
- Deployed to Kosovo in 1999, developed and conducted radio show for information dissemination, published articles with AP, Reuters and Stars and Stripes.
- Editor, writer, photographer for the Alaska Post.
- Performed public affairs and media relations duties including escorting press, delivering press releases.
Education
McHenry County CollegeCrystal Lake, IL
Associate of Arts
05-2004
University Overview
- Phi Theta Kappa
- 4.0
Skills
- Leadership and team building
- Problem resolution
- Operations management
- Facilities management
- Effective leader
- Training and coaching
- Strategic planning
- Customer service
Accomplishments
Diamond Club 2023
Leadership Award 2021
Timeline
General Manager
Olive Garden
08.2014 - Current
Restaurant Manager
Olive Garden
06.2010 - 08.2014
Server, Bartender, Trainer
Olive Garden
01.2009 - 05.2010
Front Office Assistant
Paul Palliser, DDS, PC
07.2001 - 08.2009
Journalist, Public Affairs Specialist
U. S. Army
07.1996 - 07.2001
McHenry County College
Associate of Arts
Certification
- Licensed Mortgage Loan Officer (NMLS #2708301)
Diamond Club 2023
Awarded to the top 4% of restaurants at Darden based on sales, sales growth, profitability and guest satisfaction metrics
Similar Profiles
Joshua MoralesJoshua Morales
Busser at Olive Garden Busser, Olive GardenBusser at Olive Garden Busser, Olive Garden
Cheyenne ConderCheyenne Conder
Server/Bartender at Olive GardenServer/Bartender at Olive Garden
Arlene TrinidadArlene Trinidad
Server/Bartender at Olive Garden RestaurantServer/Bartender at Olive Garden Restaurant
Annasten CowleyAnnasten Cowley
Server at Olive GardenServer at Olive Garden
Rebecca WardenRebecca Warden
Store Manager at Winn DixieStore Manager at Winn Dixie