Summary
Overview
Work History
Education
Skills
Work Availability
Quote
Timeline
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Ashley Able

Branch Operations Supervisor
Waterford,CT

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

20
20
years of professional experience
4
4
years of post-secondary education

Work History

Branch Operations Supervisor

Liberty Bank
Branford, Norwich, Connecticut
11.2013 - Current
  • Maintained strong knowledge of bank products, services, procedures and regulatory requirements to assist staff members with questions and difficult or complex tasks.
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
  • Assess, monitor and mitigate operational errors/risks by monitoring and inspecting employee performance through operationl risk assessments (Branch Risk Assessment Guides, Surveys and Huddles
  • Ensures up-to-date knowledge and understanding in ADA, Mortgage and CRA policies and procedures to adequatelh respond to customers and/or Branch Operations team, examiners, regulators, and/or interested agencies
  • Leads team huddles

Field Service Associate II

Liberty Bank
, Connecticut
10.2008 - 11.2013
  • Recognized needs and referred to appropriate representative or line of business for cross-sell or service opportunities.
  • Answered customer inquiries regarding account balances, transaction history, services charges and interest rates.
  • Educated customers on use of banking website and mobile apps.
  • Worked in 30+ branches across the state in short-term and long-term assignments
  • Accurately and efficiently perform a range of customer service transactions
  • Identify fraudulent activity to prevent potential losses to the Bank
  • Meet and exceed individual referral goals

Assistant Customer Service Department Head

Stop & Shop
Groton, CT
03.2004 - 09.2010
  • Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
  • Supervised cashiers to boost customer service levels, check accurate balance for transactions, and promote smooth operations.
  • Communicated with customers and team members to solve problems.
  • Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.

Education

Bachelor of Arts - Sociology

Eastern Connecticut State University
Willimantic, CT
09.2001 - 05.2005

Skills

Cash handling expertise

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Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

Many of life's failures are people who did not realize how close they were to success when they gave up.
Thomas Edison

Timeline

Branch Operations Supervisor

Liberty Bank
11.2013 - Current

Field Service Associate II

Liberty Bank
10.2008 - 11.2013

Assistant Customer Service Department Head

Stop & Shop
03.2004 - 09.2010

Bachelor of Arts - Sociology

Eastern Connecticut State University
09.2001 - 05.2005

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Ashley AbleBranch Operations Supervisor