Ashley Agoha
IT Tech Support
Las Vegas,NV
Summary
Detail-oriented, organized and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success.
Overview
4
4
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work History
IT Help Desk Technician
Phreesia
05.2021 - 10.2022
- Resolved diverse range of technical issues across multiple systems and applications for internal users across various time zones remotely using LogMeIn.
- Utilize ZenDesk and Jira ticketing system for every workflow.
- Assisted users in identifying issues and explained solutions to restore service and functionality.
- Documented support interactions for future reference.
- Provide access to resources through on-premise Active Directory groups and Azure Active Directory groups.
- Troubleshoot access to resources by checking if appropriate licenses, access groups, and programs are installed.
- Create new user accounts and decommission user accounts.
- Support roughly 3,000 staff.
Laser Technician
Spoiled Laser
07.2020 - 05.2021
- Fostered a friendly, warm, and exceptional customer experience
- Executed laser hair removal and laser facial procedures
- Stocked treatment rooms with proper supplies and notified supervisor of supply needs
- Assisted with daily spa operations, including cleaning and opening/closing procedures.
- Sold products and additional services while rendering treatments to cross-promote other areas of practice.
IT Technician Help Desk
Thomas and Mack Center
10.2019 - 03.2020
- Answered incoming calls to the Help Desk, as well as incoming emails to the Help Desk mailbox
- Created, assigned, updated, and closed tickets
- Provided technical support to staff by phone, remotely, or in person
- Troubleshot and resolved hardware, software, and network issues
- Built and deployed laptops and desktops from scratch with specific software and settings.
Client Relations and Business Development Coordinator
6Radiology
12.2018 - 01.2020
- Communicated with clients, identified their needs, and helped resolve issues
- First point of contact for client-related issues for tele-radiology company
- Followed leads on new potential clients for the company.
Repair Technician
Affordable Technology Repair
07.2018 - 12.2018
- Provided free diagnostic and repair estimates for client approval
- Opened, disassembled, repaired, replaced parts, and reassembled units
- Communicated with customers regarding the status of their repair.
Education
Bachelor of Science - Computer Science
University of Nevada, Las Vegas
Las Vegas, NV 05.2014 - 05.2018
Skills
Issue Resolution
Support Ticket System Management
Technical Support Triage
Software Updates
Technical Documentation
Attention to Detail
Certification
CompTia Security+
Timeline
IT Help Desk Technician
Phreesia
05.2021 - 10.2022
Laser Technician
Spoiled Laser
07.2020 - 05.2021
IT Technician Help Desk
Thomas and Mack Center
10.2019 - 03.2020
Client Relations and Business Development Coordinator
6Radiology
12.2018 - 01.2020
Repair Technician
Affordable Technology Repair
07.2018 - 12.2018
Bachelor of Science - Computer Science
University of Nevada, Las Vegas
05.2014 - 05.2018