Summary
Overview
Work History
Education
Accomplishments
Timeline
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ASHLEY ALFARO

San Antonio,TX

Summary

Dedicated professional with technical, analytical, and communication skills demonstrated in work-related environments. Passionate in offering years of success and experience in hospitality service.

Overview

7
7
years of professional experience

Work History

Director of Housekeeping

Thompson - San Antonio Riverwalk
08.2022 - Current
  • Committed to improving yearly and monthly HYSTAT scores (5 times in 1 year in 2023) through daily interaction with associates and guests
  • Increased participation and responses on monthly colleague surveys focusing on work ethic and management by 40%
  • Responsible for overall cleanliness rating for all 162 guest rooms, public areas, and pool presentation
  • Built an inventory checklist routine to ensure the department was stocked with guest room amenities, reflecting Hyatt Standards, while controlling departmental operating expenses
  • Created a digital format and method for team schedules, budget, payroll, and prepped training manuals for associate on boarding
  • Monitored preparation and cleanliness of Resident Condo Cleaning, ~$5,000 in 6 months
  • Focused and revamped Mini Bar items in all guests rooms including prices and addition of city complied vendors. Revenue was increased by 50%, reaching ~25K on monthly sales
  • Turndown enhanced for all VIP guests by providing luxury and detailed Thompson branded items

Housekeeping Manager

Gateway Canyons Resort and Spa
09.2020 - 08.2022
  • Trained 14+ employees, each season, through the H2B program in efforts to support a growing customer base department
  • Responsible for overall cleanliness rating for all 72 guest rooms, public areas, and 2 pool presentations
  • Committed to improving Revinate scores (from 4.2 to 4.7 overall cleanliness) through daily interaction with associates and guests
  • Prepared daily reports and updated PMS system, Resort Suite, to meet guest satisfaction and Noble House Standards
  • Started an inventory system to ensure the department was stocked with guest room amenities while controlling departmental operating expenses
  • Sustained a format and method of schedules, budgets, payroll, and created training manuals for associate preparation
  • Added value to the operation by increasing basic guest laundry production ($5,000 in 8 months), turn down service enhancement, and critical insight on designated housekeeping areas
  • Began an embroidery production that increased guest satisfaction and Revinate name mentions (custom embroidered pillowcases, towels, and t-shirts)
  • Monitored preparation and cleanliness of associate living in dorms and apartments

Front Office Supervisor

La Cantera Resort & Spa
12.2019 - 09.2020
  • Familiarized and trained for the Fine Hotels and Resorts program to help ensure proper benefits are being elaborated and provided to members
  • Supervised all front desk operations with eye for hotel reputation, staff productivity, and operation efficiency
  • Planned coverage needs and organized services to support incoming special events
  • Set up house accounts for all new groups
  • Assisted in monitoring room inventory and balanced out over bookings and discrepancies
  • Interviewed, hired, and trained +15 team members for easy transition

Front Desk Agent / Trainer

La Cantera Resort & Spa
09.2017 - 12.2019
  • Monitored all incoming calls regarding specific requests, billing, and disputes through PBX, a phone operating system used for answering inquiries at a reliable and fast pace
  • Operated with HotSOS - Computer based service used for guest requests and service order tracking
  • Mastered Opera - Software used to update, check-in, check-out, and bill guests
  • Started a 2-week training program that consisted of SOPs and manuals with day-to-day elaboration on procedures, compliance requirements, and performance strategies

Education

Master of Science in Biology with a concentration in Epigenetics -

The University of Texas at San Antonio
San Antonio, TX
12.2019

Bachelor of Science in Biomedical Sciences with a minor in Chemistry -

Texas A&M University at Kingsville
Kingsville, TX
05.2017

Degree with certifications in Computer Application Specialist, Multimedia Specialist, and Web Design/HTML -

South Texas College
McAllen, TX
05.2013

Accomplishments

  • La Cantera Resort and Spa - Associate Council Member
  • La Cantera Resort and Spa - Employee of the Month - 3X
  • Thompson - San Antonio - Department of the Month, July 2023
  • Thompson - San Antonio - Leader of the Quarter, October 2023
  • San Antonio Hotel and Lodging Association - Manager of the Year - Heart of House, November 2023

Timeline

Director of Housekeeping

Thompson - San Antonio Riverwalk
08.2022 - Current

Housekeeping Manager

Gateway Canyons Resort and Spa
09.2020 - 08.2022

Front Office Supervisor

La Cantera Resort & Spa
12.2019 - 09.2020

Front Desk Agent / Trainer

La Cantera Resort & Spa
09.2017 - 12.2019

Master of Science in Biology with a concentration in Epigenetics -

The University of Texas at San Antonio

Bachelor of Science in Biomedical Sciences with a minor in Chemistry -

Texas A&M University at Kingsville

Degree with certifications in Computer Application Specialist, Multimedia Specialist, and Web Design/HTML -

South Texas College
ASHLEY ALFARO