Ashley Altman
Conway ,SC
Summary
Dynamic Billing Specialist with a proven track record at Grand Strand Water & Sewer Authority, adept at resolving billing discrepancies and enhancing customer satisfaction. Skilled in billing systems and customer service, I foster strong relationships and promote teamwork, ensuring accurate and efficient processes while delivering high-quality support.
Overview
23
23
years of professional experience
Work History
Billing Specialist
Grand Strand Water & Sewer Authority
Conway, SC
07.2008 - Current
- Researches and resolves billing discrepancies to enable accurate billing.
- Identifies, researches, and resolves billing variances to maintain system accuracy and currency.
- Works with multiple departments to check proper billing information.
- Assistes colleagues in resolving complex billing issues, promoting teamwork and knowledge sharing within the department.
- Manages and processes daily deposits.
- Delivers high-quality telephone support and assists walk-in customers daily.
- Utilizes calculator, personal computer, copy machine, fax, scanner, and standard office equipment as required..
- Processes daily register paperwork.
Electronic Banking Specialist
The Conway National Bank
Conway, SC
01.2002 - 07.2007
- Assisted in the implementation of a new online banking platform, contributing to an improved user experience for customers.
- Tailored personal financial recommendations based on individual customer needs analysis within the context of available electronic banking products and services offerings.
- Fostered strong relationships with both internal stakeholders and external partners through clear communication and collaboration efforts related to electronic banking initiatives.
- Achieved high levels of accuracy in transaction processing by adhering strictly to established protocols and guidelines.
- Trained new employees on electronic banking procedures, ensuring consistent quality of service for customers.
- Monitored fraud alerts and investigated suspicious activity, protecting customer accounts from unauthorized access or transactions.
- Maintained detailed records of customer interactions, ensuring effective resolution tracking and follow-up communication when necessary.
- Collaborated with IT department to troubleshoot and resolve technical issues related to online banking platforms.
- Enhanced customer satisfaction by providing timely and accurate information regarding electronic banking products and services.
Education
High School Diploma -
Conway High School
Conway, SC 07-2001
Skills
- Billing systems and software
- Utility Billing Terminology
- Invoice processing
- Customer Service
- Office procedures knowledge
- Oral and written comprehension
- Work procedure developments
- Multi-tasking skills
- 35 wpm typing proficiency
- Relationship building
- Extended sitting endurance
Timeline
Billing Specialist
Grand Strand Water & Sewer Authority
07.2008 - Current
Electronic Banking Specialist
The Conway National Bank
01.2002 - 07.2007
High School Diploma -
Conway High School