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Ashley Alvarado
Las Vegas,NV
Summary
Proficient Customer Service Agent with superior work ethic and expertise in working from scripted responses to resolve customer problems. Driven and responsible with adaptable, solution-oriented nature. Excellent conflict mediator and efficient multitasker. I love to learn new things everyday.
Overview
9
9
years of professional experience
Work History
Patient Care Coordinator
PDS Medical Group
6525 N Decatur Blvd Suite 150 B
09.2024 - Current
- Coordinated patient appointments and ensured timely follow-ups for optimal care delivery.
- Verified insurance with copays and deductibles.
- Expedited check-in and check-out procedures for patients, ensuring seamless experiences during their visits.
- Managed accurate patient records using electronic health record systems to enhance data accessibility.
- Developed and implemented efficient communication protocols between medical staff and patients.
- Educated patients on treatment plans, medications, and preventive care to promote health literacy.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Cleaned and sanitized bathrooms, waiting room and other similar areas according to established protocols.
- Label and distribute faxes.
- Collected copays and deductibles.
- Scheduled, coordinated and confirmed appointments and meetings.
- Confirmed appointments, communicated with patients, and updated patient records.
Front Desk Receptionist
UNLV Pediatrics
1524 Pinto Ln
09.2022 - 09.2024
- Managed front desk operations, ensuring smooth guest check-in and check-out processes.
- Coordinated appointment scheduling, optimizing staff availability and client satisfaction.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Maintained accurate records of visitor traffic and phone calls for efficient tracking.
- Trained new reception staff on best practices and company policies for effective onboarding.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Label and distribute faxes.
Call Center Customer Service Representative
Litigation Practice Group Law Firm
Las Vegas, NV
10.2021 - 07.2022
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Documented and detailed calls and complaints using call center's CRM database.
- Processed payments.
Call Center Customer Service Representative
Temco Logistics
Las Vegas, NV
04.2021 - 10.2021
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Sent out detailed emails and wrote notes.
Stockroom Associate
Ross Dress For Less
Las Vegas, NV
08.2019 - 09.2020
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Shelved new and returned inventory according to proper storage procedures.
- Verified incoming products and checked delivery totals to keep system records current and accurate.
- Applied proper safety procedures in warehouse, stockroom and store and immediately informed management of safety concerns.
Cook and Cashier
Dominos's Pizza
Las Vegas, NV
01.2018 - 04.2018
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Answered phone calls.
- Restocked and organized merchandise in front lanes.
- Cook pizzas.
Education
High School Diploma -
Canyon Springs High School And The Leadership And Law Prepar
North Las Vegas, NV05.2018
Skills
- Reading and Writing in English and Spanish
- Bi-Lingual
- Proficiency in Microsoft Office and Excel
- Payment collection
- Calm and Professional Under Pressure
- Courteous with Strong Service Mindset
- Scheduling
- Multitasking and Prioritization
- Patient relations
- Insurance verification
- Patient care
- Appointment scheduling
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Patient Care Coordinator
PDS Medical Group
09.2024 - Current
Front Desk Receptionist
UNLV Pediatrics
09.2022 - 09.2024
Call Center Customer Service Representative
Litigation Practice Group Law Firm
10.2021 - 07.2022
Call Center Customer Service Representative
Temco Logistics
04.2021 - 10.2021
Stockroom Associate
Ross Dress For Less
08.2019 - 09.2020
Cook and Cashier
Dominos's Pizza
01.2018 - 04.2018
High School Diploma -
Canyon Springs High School And The Leadership And Law Prepar