Atalia Lima Da Silva
Woodbridge,VA
Summary
Multifaceted Administrative Assistant with an extensive background in a variety of office administration duties. Works well in high-pressure settings with minimal supervision in both leadership and team roles. Well-organized and able to multitask while maintaining a high level of professionalism and attention to detail. Expert level proficiency in all MS Office applications and electronic medical records.
Overview
8
8
years of professional experience
Work History
Patient Care Coordinator
Shady Grove Fertility
09.2023 - Current
- Managed the care of over 100+ patients monthly by acting as main point of contact between patients and healthcare providers, ensuring timely responses to inquiries and concerns.
- Completed insurance questionnaires for accurate billing and claim processing, reducing errors and financial discrepancies.
- Provided exceptional customer service by calling patients to address concerns, answer questions regarding prescreening procedures, deliver test results and assist patients with completing necessary paperwork.
- Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
- Implemented a more efficient system for managing medical records by conducting regular audits of documentation accuracy within the practice management software, resulting in faster access to crucial information during patient visits.
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
Track and Field Assistant Coach
George Mason University
08.2022 - 07.2023
- Recruited competitive athletes with strong academic performances to meet requirements of a rigorous NCAA Division I institution.
- Successfully negotiated athletic scholarships for student-athletes, securing funding for their collegiate education.
- Coordinated special events such as pre-season tryouts, team bonding activities and team meetings to support team development.
- Documented progress of athletes through detailed notes
- Designed workouts and utilized various coaching models and techniques to maximize athletes success in the jumps/heptathlon events
Track & Field Coach/Office Assistant
Marymount University
08.2020 - 06.2022
- Completed scheduling duties and organized phone calls and appointments of athletes visiting campus
- Managed and monitored inventory of team apparel and equipment, ordered new supplies when necessary
- Maintained database of high school student-athletes’ results in various sport events to aid in recruitment process
- Oversaw the logistics of track & field/Cross country meets (reserved restaurants, created itineraries, booked hotels)
- Assisted in building a program with a heavy focus on recruiting, from 12 student-athletes to over 40 in 2 years including the majority of which were immediate impact performers
- Conducted team meetings with technical overviews and corrections with individuals and small groups of athletes
- Coordinated the social media accounts for the Cross Country & Track and Field teams
- Designed annual training plan focusing on jumps, hurdles and multi-events
Summer Camp Coordinator
University of Toledo Recreational Center
05.2018 - 08.2019
- Coordinated and assisted daily activities for children that attended the summer camp
- Mediated camper conflicts to resolve problems and maintain positive and safe camp environments.
- Organized and guided group activities by leading, coaching, and participating with campers.
- Participated in meetings to coordinate with other staff on campers' progress, issues and goal achievement.
- Assisted in drop off and pick up of campers by collecting signature of parents/guardians.
Seargent
Brazilian Army
02.2016 - 01.2018
- Represented the Brazilian Army in national and international competitions
- Embodied the qualities of a good soldier: Loyalty, Honesty, Leadership, Camaraderie and Accountability
- Placed 2nd in the National Brazilian Military Pentathlon Championship
Education
Master of Science - Healthcare Management
Marymount University
Arlington, VA07.2022
Bachelor of Science - Individualized Studies, Minor in Exercise Science
University of Toledo
Toledo, OH07.2020
Skills
- Excellent leadership, communication and teamwork skills
- Customer Service
- Medical Terminology
- Fluent in Spanish, Portuguese and English
- Microsoft Software (Word, Excel, PowerPoint, Outlook)
- Video conferencing software
- Report Writing
- Performance Monitoring and Optimization
Timeline
Patient Care Coordinator
Shady Grove Fertility
09.2023 - Current
Track and Field Assistant Coach
George Mason University
08.2022 - 07.2023
Track & Field Coach/Office Assistant
Marymount University
08.2020 - 06.2022
Summer Camp Coordinator
University of Toledo Recreational Center
05.2018 - 08.2019
Seargent
Brazilian Army
02.2016 - 01.2018
Master of Science - Healthcare Management
Marymount University
Bachelor of Science - Individualized Studies, Minor in Exercise Science
University of Toledo
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