Edgar De Leon
North Hills,CA
Summary
Dedicated and bilingual (Spanish-English) Patient Care Coordinator with over five years of progressive experience in healthcare administration, patient support, scheduling, and insurance processing. Proven ability to coordinate complex schedules, streamline office operations, and ensure regulatory compliance. Recognized for being adaptable, detail-oriented, and an effective communicator. Passionate about improving patient experiences, and contributing to team success.
Overview
11
11
years of professional experience
Work History
Patient Care Coordinator
Two Trees Physical Therapy
Simi Valley, California
05.2023 - 08.2025
- Efficiently manage daily patient schedules, and coordinate diagnostic and follow-up appointments.
- Connect with insurance providers to obtain Rx forms, authorizations, MD notes, and verify patient eligibility.
- Maintain accurate, confidential patient records in compliance with HIPAA standards.
- Handle 40+ calls daily regarding scheduling, patient inquiries, and appointment reminders.
- Fax, scan, and email reports and authorizations as part of daily administrative responsibilities.
- Collaborate in bi-weekly meetings with management to improve front-desk workflow and patient satisfaction.
Lead Patient Care Coordinator
Sonus Hearing Care
Northridge, California
03.2021 - 02.2025
- Supervised front office operations in a high-volume audiology clinic, serving 50 or more patients weekly.
- Trained and supported new PCCs on clinic protocols, customer service, and software systems.
- Processed billing and insurance documentation for hearing aid services and product sales.
- Responsible for clinic opening/closing, daily reconciliation, and secure bank deposits.
- Received and logged new inventory of hearing aids to ensure accurate stock tracking and availability.
ABA Therapist/ Respite
IEBI
VAN NUYS, CA
02.2020 - 11.2021
- Delivered ABA-based interventions to children with behavioral challenges.
- Monitored and documented client progress to assist in clinical decision-making.
- Maintained HIPAA compliance and participated in weekly case reviews with supervisors.
Sales Associate
MISSION WINE & SPIRITS
WOODLAND HILLS, CA
02.2019 - 02.2020
- Delivered excellent customer service in a high-traffic retail environment.
- Handled inventory restocking, cash register operations, and POS transactions.
- Assisted the team in product education and knowledge, and contributed to new product collaborations with other companies.
Key Holder
SHERWIN-WILLIAMS
NORTH HILLS, CA
10.2014 - 11.2017
- Take customer orders, and answer phone calls.
- Provided expert product advice to both retail and contractor customers.
- Operate paint dispensing and mixing machinery.
- Entrusted with opening, closing duties, and regular bank deposits.
Volunteer
Vesa-Broad
Laos
05.2016 - 06.2016
- Feeding of sanctuary elephants.
- Construction fo school for nearby villagers.
- Teach village children basic English.
Education
Bachelor of Arts - Interdisciplinary Studies/ Biology Minor
California State University Northridge
Northridge, CA12.2018
Associate of Arts - Science And Mathematics
Los Angeles Pierce Community College
Woodland Hills, CA06.2015
High School Diploma -
Panorama High School
06.2010
Skills
- Bilingual in Spanish and English
- Skilled in general administration computing
- Advanced client etiquette and social skills
- Independent or teamwork-capable
- Excellent problem-solving skills
- Fair leadership skills
Timeline
Patient Care Coordinator
Two Trees Physical Therapy
05.2023 - 08.2025
Lead Patient Care Coordinator
Sonus Hearing Care
03.2021 - 02.2025
ABA Therapist/ Respite
IEBI
02.2020 - 11.2021
Sales Associate
MISSION WINE & SPIRITS
02.2019 - 02.2020
Volunteer
Vesa-Broad
05.2016 - 06.2016
Key Holder
SHERWIN-WILLIAMS
10.2014 - 11.2017
Bachelor of Arts - Interdisciplinary Studies/ Biology Minor
California State University Northridge
Associate of Arts - Science And Mathematics
Los Angeles Pierce Community College
High School Diploma -
Panorama High School
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