Bethzabel Figueroa
Lake Worth
Summary
Energetic coordinator, dedicated to efficient and effective collaboration between care teams, patients and families. Outgoing professional with collaborative and flexible approach to reaching mutually beneficial resolutions.
Overview
8
8
years of professional experience
Work History
Patient Care Coordinator
Barba Dermatology, Barba Skin Clinic, Miami SL
Miami, FL
05.2022 - 02.2024
- Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
- Followed document protocols to safeguard confidentiality of patient records.
- Monitored patient health records for accuracy to meet compliance with healthcare guidelines.
- Performed as subject matter expert for case management processes.
- Verified patient insurance eligibility and entered patient information into system.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Trained new staff on filing, phone etiquette and other office duties.
Patient Care Coordinator
Integrated Dermatology Group Of WPB
West Palm Beach, FL
04.2018 - 01.2022
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Managed multi-line phone system and pleasantly greeted patients.
- Supported office staff and operational requirements with administrative tasks.
- Completed patient referrals to other medical specialists.
- Printed prescription requests and queries in compliance with practice protocol.
- Placed new supply orders, managed inventory and restocked clerical spaces.
- Obtained payments from patients and scanned identification and insurance cards.
- Assisted with medical coding and billing tasks.
- Processed medical insurance claims and payments.
Sales Lead Manager
Ann Taylor Factory Store
West Palm Beach, FL
07.2016 - 04.2018
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Implemented systems and procedures to increase sales.
- Communicated product quality and market comparisons by creating sales presentations.
Education
Bachelor of Science - Health Services Administration
Florida International University
Miami, FL05.2023
Skills
- Bilingual (Spanish and English)
- Health Insurance Verification
- ICD-10 and CPT
- Medical Terminology
- Time Management
- Sales Expertise
- Credit and Cash Transactions
- Staff Training
- Microsoft Office
- EMR Systems
- HIPAA and Safety Requirements
- Organizational skill
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Patient Care Coordinator
Barba Dermatology, Barba Skin Clinic, Miami SL
05.2022 - 02.2024
Patient Care Coordinator
Integrated Dermatology Group Of WPB
04.2018 - 01.2022
Sales Lead Manager
Ann Taylor Factory Store
07.2016 - 04.2018
Bachelor of Science - Health Services Administration
Florida International University