Ashley Alvarado
Las Vegas
Summary
Proficient Customer Service Agent with superior work ethic and expertise in working from scripted responses to resolve customer problems. Driven and responsible with adaptable, solution-oriented nature. Excellent conflict mediator and efficient multitasker. I love to learn new things everyday.
Overview
6
6
years of professional experience
Work History
Front Desk Receptionist
UNLV Health Pediatrics
09.2022 - Current
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Checked patient insurance, demographic, and health history to keep information current.
- Checked in patients in a timely matter while verifying demographics and collected paperwork.
Call Center Customer Service Representative
Litigation Practice Group Law Firm
10.2021 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Documented and detailed calls and complaints using call center's CRM database.
- Processed payments.
Call Center Customer Service Representative
Temco Logistics
04.2021 - 10.2021
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Sent out detailed emails and wrote notes.
Stockroom Associate
Ross Dress For Less
08.2019 - 09.2020
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Shelved new and returned inventory according to proper storage procedures.
- Verified incoming products and checked delivery totals to keep system records current and accurate.
- Applied proper safety procedures in warehouse, stockroom and store and immediately informed management of safety concerns.
Cook and Cashier
Dominos's Pizza
01.2018 - 04.2018
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Answered phone calls.
- Restocked and organized merchandise in front lanes.
- Cook pizzas.
Education
High School Diploma -
Canyon Springs High School And The Leadership And Law Prepar
North Las Vegas, NV05.2018
Skills
- Reading and Writing in English and Spanish
- Bi-Lingual
- Proficiency in Microsoft Office and Excel
- Understanding Customer Needs
- Calm and Professional Under Pressure
- Courteous with Strong Service Mindset
- Customer Service
- Multitasking and Prioritization
- Scheduling appointments
- CPR Certified
Timeline
Front Desk Receptionist
UNLV Health Pediatrics
09.2022 - Current
Call Center Customer Service Representative
Litigation Practice Group Law Firm
10.2021 - Current
Call Center Customer Service Representative
Temco Logistics
04.2021 - 10.2021
Stockroom Associate
Ross Dress For Less
08.2019 - 09.2020
Cook and Cashier
Dominos's Pizza
01.2018 - 04.2018
High School Diploma -
Canyon Springs High School And The Leadership And Law Prepar