LAURNE JAQUA
Beaverton,OR
Summary
Dedicated and hard working individual with a keen focus on perusing a career in public service. I strive to exceed goals and surpass employers expectations.
Overview
7
7
years of professional experience
Work History
Front Desk Receptionist
The Vu Center of Plastic and Hand Surgery
Beaverton, OR
03.2024 - Current
- Managed patient scheduling and appointment confirmations to optimize clinic flow.
- Provided exceptional customer service by addressing inquiries and resolving issues efficiently.
- Maintained accurate patient records using electronic health record (EHR) systems.
- Coordinated cosmetic product launches, ensuring alignment with marketing strategies and customer expectations.
- Enhanced customer satisfaction by providing personalized cosmetic consultations and product recommendations.
- Conducted regular product demonstrations to educate customers on the benefits of various cosmetics lines and enhancements.
- Supported marketing efforts by creating engaging social media content showcasing cosmetic offerings and promotions.
Front Desk Receptionist/Appointment Scheduler
Bridgeport Family Medicine
Tigard, OR
12.2022 - 03.2024
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Collected room deposits, fees, and payments.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Resolved customer problems and complaints.
- HIPPA compliant and knowledge in confidential documents
- Verified patient insurance eligibility and benefits.
Front Desk / Surgery Center Scheduler
Advanced Pain Management Center
Portland, OR
01.2019 - 09.2022
- Experienced in multi-lined phone system
- Collected fees, and payments.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Scheduled appointments for both specialty office and OR
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Arranged pre-operative and post-operative appointments for surgical patients.
- Served as medical interpreter for patients and staff clinical encounters by delivering accurate, skilled interpretations to facilitate effective communications.
- Translated procedural information to facilitate understanding between doctors and patients.
Education
GED -
Clackamas Community College
Oregon City, OR04-2024
Cosmetology -
Bella Academy of Cosmetology
Portland, OR01-2013
Skills
- Excellent customer service skills
- Proficient in Microsoft 365
- Data entry
- BILINGUAL: Proficient in writing, reading and speaking English/Spanish
- Organized and detail oriented
- Ability to work independently or with a team
Languages
Spanish
Native or Bilingual
Timeline
Front Desk Receptionist
The Vu Center of Plastic and Hand Surgery
03.2024 - Current
Front Desk Receptionist/Appointment Scheduler
Bridgeport Family Medicine
12.2022 - 03.2024
Front Desk / Surgery Center Scheduler
Advanced Pain Management Center
01.2019 - 09.2022
Cosmetology -
Bella Academy of Cosmetology
GED -
Clackamas Community College