Gynna Becerra

• Answer phone call, make appointments, communicate with customers
• Take payments and insurances payments
• Collected room deposits, fees and payments
• Maintained files and records by implementing effective filing systems that boosted efficiency and organization

• Take payments Collection Calls
• Finance accounts
• Processed client payments and updated accounts
• Analyzed accounts for delinquencies and other ongoing issues
• Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor

• Manage day to day football operations
• Handled team travel
• Maintain team rosters and recruiting data base
• Assisted in recruiting on Game Day and organized recruiting weekends
• Assist in recruiting mail outs
• Handled Game Day operations
• Worked with compliance on team eligibility

• Handled over 30 accounts
• Maintain good customer service
• Collected payments for current and delinquent accounts
• Helped generate new customer accounts
• Oversaw 4 employees at this location
• Maintain good working environment
• Led team to hitting monthly goal multiple times

Provided excellent customer services to clients

Helped translate for customers and employees

Made runs to pick up supplies when needed

Maintain data base for all supplies

• Maintained files and records by implementing effective filing systems that boosted efficiency and organization
• Monitored office supplies by checking inventory and placing orders
• Resolved customer issues quickly and notified supervisor immediately when problems escalated

• Answering phone calls Attending to patients
• Used coordination and planning skills to achieve results according to schedule
• Carried out day-to-day duties accurately and efficiently
• Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork
• Delivered services to customer locations within specific timeframes
• Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting
• Used Microsoft Word and other software tools to create documents and other communications

Provided customer service to customers

Took customer payments

Assisted in set up and take down of inventory

Maintained data base of inventory

• Carried out day-to-day duties accurately and efficiently.
• Actively listened to customers' requests, confirming full understanding before addressing concerns.
• Developed and maintained courteous and effective working relationships.
• Worked flexible hours across night, weekend and holiday shifts.
• Monitored company inventory to keep stock levels and databases updated.
• Offered friendly and efficient service to customers, handled challenging situations with ease.
• Used Microsoft Word and other software tools to create documents and other communications.

• Responded to emails and other correspondence to facilitate communication and enhance business processes
• Updated spreadsheets and created presentations to support executives and boost team productivity
• Recorded daily financial transactions using Quickbooks and handled payments of accounts
• Scheduled appointments and conducted follow-up calls to clients
• Handled daily scheduling tasks and provided administrative support for entire department
• Maintained daily report documents, memos and invoices
• Provided clerical support to company employees by copying, faxing and filing documents
• Organized envelopes, postage and mail correspondence for staff and leadership
• Maintained electronic filing systems and categorized documents
• Responded to emails and other correspondence to facilitate communication and enhance business processes.