Summary
Overview
Work History
Education
Skills
Timeline
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Hannah Trammell

Purcell,OK

Summary

Dynamic banking professional with a proven track record at First United Bank & Trust, excelling in customer service and relationship management. Skilled in cash handling and creative problem-solving, I consistently enhanced client satisfaction through tailored financial solutions and effective communication, contributing to branch sales targets and fostering a positive work environment.

Overview

3
3
years of professional experience

Work History

Banker

First United Bank & Trust
02.2025 - Current
  • Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
  • Developed and maintained strong customer relationships, providing exceptional service and advice.
  • Maintained strict compliance with all banking regulations, ensuring a secure and trustworthy environment for clients.
  • Delivered exceptional customer service, addressing concerns promptly and professionally to ensure client satisfaction.
  • Increased client satisfaction by providing tailored financial advice and personalized banking solutions.
  • Educated customers on features and benefits of banking products and services.
  • Opened, closed, and updated accounts for customers.
  • Strengthened customer relationships through attentive service and prompt resolution of inquiries.
  • Balanced teller drawers and ATM cash.
  • Collaborated with team members to consistently meet or exceed branch sales targets and objectives.
  • Managed escalated phone calls by applying conflict resolutions skills and extensive knowledge of bank policies, products, and services.

Administration Assistant

Texas Farm Bureau Insurance
10.2022 - 04.2024
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
  • Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
  • Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
  • Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.

Education

Bachelor Of Business Administration And Management - Business Administration

Howard Payne University
Brownwood, TX
12.2020

Skills

  • Customer service
  • Cash handling
  • Creative thinking
  • Cash management
  • Goal planning
  • Customer Service-oriented
  • Analytical thinking
  • Developing customer relationships
  • Money transfers
  • Self-motivated nature
  • Customer relationship management
  • Analyzing performance
  • Sales proficiency
  • Documentation skills
  • Project management

Timeline

Banker

First United Bank & Trust
02.2025 - Current

Administration Assistant

Texas Farm Bureau Insurance
10.2022 - 04.2024

Bachelor Of Business Administration And Management - Business Administration

Howard Payne University

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Hannah Trammell