Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Ashley Alvarado Trejo

Summary

Dedicated and detail-oriented Secretary with over 3 years of experience providing administrative support in the higher education sector. Well-organized, quick learner committed to delivering high-quality results. Adaptable and versatile worker providing excellent customer service within dynamic environments.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Secretary

Polk State College
10.2022 - Current
  • Greeted and directed students to their designated department as needed for student services.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Updated spreadsheets and databases to track, analyze, and report on performance data.
  • Maintained electronic filing systems and categorized documents and emails.
  • Opened and properly distributed incoming mail to promote quicker response to student inquiries.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Assisted employers on computer software such as Word, Excel, and OneNote.
  • Maintained and handled private student information (e.g FERPA policy)
  • Collaborated with staff through Microsoft Teams, email, and phone.

Cashier

El Patron Restaurant
07.2021 - 10.2022
  • Addressed customer needs and made product recommendations to increase sales.
  • Built relationships with customers to encourage repeat business.
  • Performed cash and card transactions to complete customer purchases.
  • Operated cash register to record transactions accurately and efficiently.
  • Kept a clean work environment for myself, co-workers and customers (ex. sweeping, mopping, and taking out trash)
  • Helped customers locate merchandise
  • Bagged or boxed merchandise


Education

Associate of Arts -

Polk State College
Lakeland, FL
05-2025

High School Diploma -

Bartow Senior High School
Bartow, FL
05-2022

Skills

  • Customer service
  • Filing experience
  • Office correspondence
  • Proficient keyboarding skills
  • Confidential information protection
  • Phone etiquette
  • Cash management
  • Data entry
  • Experienced with Microsoft tools
  • Team collaboration
  • Effective organization
  • Positive attitude

Certification

  • Gaining the Right Experience, iHire - May 2025
  • Building and Maintaining Your Network, iHire - May 2025
  • CNA - Certified Nurse Assistant

Timeline

Secretary

Polk State College
10.2022 - Current

Cashier

El Patron Restaurant
07.2021 - 10.2022

Associate of Arts -

Polk State College

High School Diploma -

Bartow Senior High School

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