ASHLEY AMAYA
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
FedEx Freight
01.2022 - 09.2024
- Experienced in freight operations and logistics, providing efficient and cost-effective solutions.
- Experienced in prioritizing and handling urgent shipments, and creating data reports.
- Maintained customer information in the internal database up to date and corrected discrepancies in a timely manner.
- Handled scheduling pick-ups and deliveries from multiple locations and managing import/export documentation.
- Experienced in using computerized tracking systems, tracking and tracing shipments, and liaising with customers.
Event Associate / Event Associate Trainer
Andretti Indoor Karting & Games
04.2025 - 02.2026
- Welcome visitors by greeting them in a friendly and positive manner.
- Set up and break down event spaces per event contract, management and floor diagram.
- Host entire event, supervise all activities and ensure guests are pleased with their visit.
- Maintain proper food and beverage temperature, and correct utensils are used.
- Pay attention to details, focus on Guests, and understand event contracts.
- Communicate clearly and professionally while interacting enthusiastically with Guests and fellow co-workers.
- Be aware and knowledgeable of facility emergency procedures.
- Perform Opening, Running and Closing department duties as assigned.
Server / Grill Support
Andretti Indoor Karting & Games
- Deliver a fun, efficient and exciting dining experience, from start to finish.
- Maintain an organized work area and pro-actively clean and reset tables.
- Collect payment for all items purchased and consumed and operate the Point of Sale system with ease.
- Work as a team player in meeting guests needs, and actively contributes to the efforts of other departments.
- Follow proper safety and sanitation guidelines in accordance with local health regulations.
- Check identification of any guest consuming alcohol.
Education
High School -
Schurr High School
Skills
- Communication
- Problem-Solving
- Organization and time management
- Active listening
- Patience and Adaptability
- Guest satisfaction
- Training and mentoring
- Multi-task management
- Event management
- Food safety compliance
Timeline
Event Associate / Event Associate Trainer
Andretti Indoor Karting & Games
04.2025 - 02.2026
Customer Service Representative
FedEx Freight
01.2022 - 09.2024
Server / Grill Support
Andretti Indoor Karting & Games
High School -
Schurr High School