Ashley A. Mines
Fitchburg,WI
Summary
Compassionate Health Care Professional known for high productivity and efficient completion of tasks. Possess specialized skills in patient care and emergency response. Excel in communication, empathy, and teamwork to provide exceptional care and support to patients.
Overview
14
14
years of professional experience
Work History
Policy Holder Consultant
American Family Insurance
Madison, Wisconsin
04.2021 - 12.2025
- Analyzed client needs to develop tailored insurance solutions.
- Supported compliance efforts by reviewing policy documentation for accuracy.
- Reviewed existing policies and procedures to suggest necessary improvements.
- Maintained positive working relationship with fellow staff and management.
- Monitored product quality to ensure compliance with company standards.
Contact Tracer
Dane County Public Health-Health Department
Madison, Wisconsin
04.2020 - 03.2021
- Conduct daily check-ins to assess signs and symptoms, ensuring timely identification of potential cases.
- Facilitate referrals for testing and medical evaluation, connecting symptomatic clients to necessary healthcare resources.
- Maintain patient confidentiality and ensure that all information is collected in concordance with local data privacy and confidentiality standards.
- Document contact demographics, underlying medical conditions, and risk factors to support effective case management and follow-up.
- Provide approved information and guidance on quarantine procedures and what to do if symptoms develop.
- Coordinated referrals for testing, healthcare, and other supportive services per local protocols.
Registration and scheduling
SSM Health
01.2018 - 12.2018
- Obstetrics and Gynecology Specialty
- Performed patient registration and scheduling of appointments.
- Managed registration desk operations including verifying credentials, issuing badges, and collecting fees.
- Insurance verification
- Utilized EPIC system for patient management and data entry.
- Billing
- Educated patients about hospital policies, procedures, and available resources.
Health Care customer service representative
State Collection Service
01.2017 - 12.2017
- Call Center Environment
- Facilitated clear communication between clients and insurance providers to resolve issues efficiently.
- Assisted clients with billing inquiries and arranged payments to ensure timely processing.
- Managed billing processes for clients efficiently.
- Managed and updated account information in specialized healthcare software systems to maintain accuracy and compliance.
- Utilized EPIC software for patient data management.
- Negotiation and (or)problem -solving
- Adhered to HIPAA regulations when handling confidential patient information.
Human Resources Assistant
Boys and Girls Club Of Dane County
Madison, Wisconsin
01.2012 - 12.2016
- Coordinated human resources functions to support organizational needs
- Assisted in recruiting and onboarding new staff members for youth programs.
- Conducted employment verification and background investigation to facilitate hiring process.
- Managed employee records and maintained confidentiality of sensitive information.
- Verified attendance and leave requests to ensure accurate payroll processing
- Performed accounting duties
- Delivered membership services support to enhance member satisfaction
Education
Community College of Alleghany College - English Education, psychology
Community College of Alleghany College
Pittsburgh, PA01-2016
Tougaloo College - Social Sciences
Tougaloo College
Jackson, MS01-2012
High School Graduate -
Lafollette High School
01-2010
Skills
- Strong leadership skills
- Multitasking and organization
- Problem-solving
- Excellent oral communication skills
- Strong ability to multitask in fast-paced environment
- HIPAA knowledge
- Training and development
- Employee management
- EPIC charting
Volunteer Community Service
- Bike 4 BGC (Boys & Girls Clubs of Dane County)
- Girls On the Run 5K program
- Girls Of Excellence Youth Foundation
- ETM food pantry
Timeline
Policy Holder Consultant
American Family Insurance
04.2021 - 12.2025
Contact Tracer
Dane County Public Health-Health Department
04.2020 - 03.2021
Registration and scheduling
SSM Health
01.2018 - 12.2018
Health Care customer service representative
State Collection Service
01.2017 - 12.2017
Human Resources Assistant
Boys and Girls Club Of Dane County
01.2012 - 12.2016
Community College of Alleghany College - English Education, psychology
Community College of Alleghany College
Tougaloo College - Social Sciences
Tougaloo College
High School Graduate -
Lafollette High School